Qatar
Here we are !! Loads of challenges !! MOVE FORWARD !! Highly accomplished Operations Manager / General Manager combines a Master’s degree in management, logistics and transportations with 22 years of extensive catering & cabin cleaning experience, successfully managing people and processes. Produced high-quality and cost-conscious services that ensure permanent client satisfaction, increase efficiency and productivity. Skilled team builder and manager, can direct multiple tasks effectively and master innovative changes within the organization. Fully knowledgeable in all aspects of operations, warehousing, logistics, purchasing, security, facilities planning, laundry, staff management and cost control in the Very wide range of activities + large multicultural teams to manage Specialties: CORE COMPETENCIES • 28 years experience as a Manager • Trilingual: English/French/Spanish • Used to manage large and multi-cultural teams • Team-Building & Leadership • Process Improvements • International career • Project Planning • Change Management / Good communication and presentation • Diplomatic skills and opened mind / Flexibility and adaptability • Union workers experience
In charge with my team of all Inflight departments for NAS SERVAIR NBO (550 team members) : - Customer support - Logistics - Bond and dry stores - Equipment & washup - Common assembly
New chapter ! New challenges ! New Teams ! Ready ! Managing 24/7 cabin interior shop operations (approx. 500 visits / months) + technical laundry ops (200 flights / day) Developing new in-house capabilities Interface with Part 21 & 145 / QA / HSE / Customer Support / Fleet development / Finance / HR / Heavy, Light & Line technical teams / Procurement / Stores etc.. BC building & implementation
Managing all cabin cleaning operations for AUH hub / EY fleet and Partners (Line, Light and Heavy, 24/7 ops, 160 flights/day, 900 staff) Managing all aircraft fumigation ops for AUH hub / EY fleet and Partners (Line, Light and Heavy, 24/7 ops, 80 aircraft, 15 staff) Managing all laundry services for EY fleet (Line, Light and Heavy, 80 staff) EY key contact for EY partners at AUH hub + outstations Interface with Airport Authorities and other stakeholders ( Safety, Airport, Customs, Guest Experience, IFE, account etc...) Working documents + SOP + Business Case + KPI implementation + Cost control + Business development + Project management
Aircraft cleaning services and Cabin dressing 24/7 operations 100 flights / day More than 400 staff managed Operations, HR and financial overall management Quality implementation SOP manual Customers relationship
24/7 dispatching department Linen production department Customers relationships Department (Foreign Airlines and AF relations) Purchases and general storage department Ordering department and productivity follow up Building maintenance department Vehicles maintenance department Projects follow up
Daily activity and staff management, (Catering, cabin cleaning) • Direct pricing negotiations with customers and in charge of customer specifications (4 airlines), • In charge of all employees yearly trainings,
· Airline representative (Air Canada, Yemenia) and goods management (inventories, goods purchasing), · In charge of customer specifications (weight control, quality control following airline specifications), · Main contact with crewmembers and ground staff.