Lausanne, Vaud, Switzerland
My strength is my financial and analytical expertise combined with 12 years of experience in a commercial area assessing business development strategy and coaching sales organization. I am enthusiastic about implementing changes. I am a fast learner, effective and trustworthy.
Area manager Asia Pacific, Middle East and Africa (previously area responsible for Nordics, Baltics, UK/Ireland and Benelux, Poland, Czech Repuplic and Slovakia, Eastern Europe)
• Drove successfully re-insourcing transition (achieved cost saving of approximately 25%) • Globally responsible for contract administration in end to end leasing business process • Ownership of Leasing IT system related to contract administration • Leads the Leasing administration team
• Increased administration effectiveness and operational performance • Drove development of new value added services (Cloud solutions) • Developed business strategy and customer relationship approach
• Improved hit rate through implementation of opportunity management & sales strategy • Achieved customer claims reduction by >50% over 3 years • Recommended worldwide CRM strategy for sales organisation • Implemented process continuous improvement and internal audits
• Developed and implemented Customer Relationship and Customer Growth strategies • Established Employee Satisfaction survey programme aimed at benchmarking the effectiveness of Key Account Management • Developed key account planning and KPI methodology
• Developed and implemented customer segmentation, Key Account planning and Customers’ key performance indicators • Responsible in analyzing customer satisfaction data to provide insight information throughout the organization for improving customer focus • Marketing and sales trends analysis for annual strategic reviews
• Coordination of European budget and forecast. Responsibilities included preparation of financial analysis (ROI, margin analysis, cash flow) for senior European Management
• Monitored European Personal Computer Business Unit budget and forecast, analyzed and controlled Pan-European expenses • Developed ad-hoc financial analysis for cross functional business managers (supply chain, pricing, costing) • Responsibilities included reporting support in Hyperion application (consolidation, maintenance, updates, user training and support)