Sant Sadurní d'Anoia, Catalonia, Spain
• Managing Teams up to 16 people (up to 54 people during a few weeks to fill in for missing colleagues). • Productivity and quality management. • Knowledge of Oracle. • Creation of processes for efficiency purposes. • Customers and suppliers relations. • Design, creation and programming of relational databases to industry standard through complete life cycle with the use of Access. • Presentation of finished product to clients. • Creation of user manuals in French and English. • Clients Training and support on new systems. • Statistical and quantitative analyses using Excel and Access. • Fluent in English and French, Spanish at business level. • Teaching English language to French groups and individuals. • Translation English/French. • Hosting / presenting national radio current affairs program. • Accounting - Financial and cost. • Creation and running of customers surveys.
In charge of a Team of 12 level 2 analysts especially created for at least one year on Sanofi account to manage the BISHOP project (Merial AH being sold to competitor Boehringer Ingelheim at the same time as CHC being sold by BI to Sanofi). Putting together the team in less than 3 weeks, planning a 24/7 service to support 10000 users from both Merial and CHC during the transition/migration from one company to the other. Creating a productive relationship with the BI counterpart team and services. Due to the non-standard nature of the project, creation of semi-manual productivity reporting tool. Organization of the daily tasks of the team with constant adaptation to the new issues, challenges and constraints. Re-structuration of the Team after 3 months from a 24/7 service to Core hours following the end of the Hypercare period. Reporting on a daily basis to the customer. Since September 2017, also in charge of the EMEA SMEs Team (3 Senior Analysts) for the Sanofi eLearning platform iLearn. All various worldwide eLearning Sanofi tools/platforms will be migrated over a period of 2 years to iLearn. Referent Team Leader for EMEA, AMER and APAC regions for the customer. Since July 2018, also in charge of the eProcurement Team (6 Senior Analysts) providing first line support to Sanofi employees using eBuy and eBap applications.
In charge of various teams during four years on the Airbus Group account: Password Reset Team, Cassidian Team, Core Team, EIS Team, Training Team and 24/7 German Team. Making sure that the analysts were trained and provided with all necessary tools to deliver the best service possible to users. Management of low performers as well as high performers. In charge of shifts planning, contact between HR and the employees. Accountable for delivery of the service 24/7 being on call. Developed the structure of a Breaks schedule for the 164 analysts of the account. Managed up to 54 analysts at the same time backing up 3 colleagues being on holidays and on sick leaves for a month. Developed a sharepoint used as reference for Team Leaders between the three international sites (Berlin, Montpellier and Barcelona). Reference as Major Incident manager.
6 months development opportunity as EADS Team Leader in order to discover the tasks and responsibilities of a Team Leader and prepare for The Team Leader Assessment Center in order to validate the position. In charge of Airbus Password Reset Team (10 Level 1 analysts) as well as point of escalations for Cassidian. HR first point of contact for 16 analysts.
Needs study, written and oral training, management of groups and individuals, researches and creation of training tools.
Indoor Sport and Leisure Center. Managing a team of 5 employees, in charge of relations with suppliers and partners, in charge of the promotion of the offers developed for the works councils and in charge of the bookkeeping.
Mainly creating and translating training documents and supports from French to English or the other way round. Working on various projects for companies such as Lectra, Continental, Sogeti, Leroy Merlin and on the Capgemini internal Finances program. In charge of the training sessions for all the projects. At the same time, creation and development of an internal English Language training program for the 400 employees of Capgemini Lille’s Subsidiary.