Stephane Martineau

Customer Success Manager | B2B Data Expert | 15+ Years in Client-Facing Roles

Greater Paris Metropolitan Region

About

Motivated Project Manager experienced in business process improvement through data analysis and actionable insight. I graduated with a Doctorate (PhD) and have experiences within different activity sectors : Power Industry (Gas turbine), Automative and Business Information. I help Sales and Marketing managers understand and develop their B2B customer base, increase retention and reduce churn in the customer base, and identify profitable new business opportunities - all with the aim of delivering sustainable organic growth to their business.

Experience

  • Customer Success Manager at Coface
    Mar 2025 - Present · 1 yr 5 mos

    I lead the rollout and adoption of Alyx at Coface, helping clients streamline credit risk management and drive better decisions. Combining project leadership, client engagement, and strategic guidance, I ensure strong adoption and long-term value. I also collaborate closely with technology partners to deploy and integrate Alyx seamlessly into clients’ ecosystems.

  • Data Presales Manager at Kompass France
    Dec 2019 - Feb 2025 · 5 yrs 3 mos

    I established and developed the Data Consulting team and services at Kompass, offering tailored data solutions to our clientele. With a diverse portfolio spanning industries such as health insurance, telecommunications, distribution, health and safety, wholesale, and more, I have effectively managed client projects across multiple sectors. Over the past four years, I have consistently surpassed sales objectives, demonstrating my ability to drive revenue growth and deliver exceptional results.

  • Data Project Manager at Kompass International
    May 2018 - Nov 2019 · 1 yr 7 mos

    I managed diverse client projects, overseeing their execution from start to finish to ensure client satisfaction. Actively engaged in exploring data partnerships, I seek to cultivate mutually beneficial collaborations. Additionally, I oversaw a range of R&D data projects, driving innovation and strategic advancements.

  • Experian (10 yrs 10 mos)
    • Lead Consultant
      Apr 2014 - Apr 2018 · 4 yrs 1 mo

      Proficient in clients' project management, ensuring successful execution and client satisfaction across diverse industries. Provided comprehensive sales support, driving revenue growth and fostering strong client relationships. Demonstrated adept team management skills, nurturing high-performing teams to achieve their goals. Led innovative R&D projects focused on open data and web crawling, driving insights and strategic advancements. Cultivated and nurtured partnerships to facilitate mutually beneficial collaborations and business growth. Conducted thorough market benchmarking to stay ahead of industry trends and inform strategic decision-making.

    • Senior Project Manager
      Dec 2010 - Mar 2014 · 3 yrs 4 mos

      Now based in the Experian pH Paris office, I manage client-facing projects by assisting them in understanding their B2B needs and defining new business opportunities. These projects often require data quality, scoring and client segmentation.

    • Senior Data Analyst | Project Manager
      Jul 2007 - Nov 2010 · 3 yrs 5 mos

      Entrusted with the mission to champion the integration of statistical methodologies internally, I leveraged my expertise in statistical modeling to provide invaluable insights to the business. My responsibilities extended to conducting internal training sessions, where I mentored colleagues on statistical applications, fostering a culture of data-driven decision-making. Moreover, I successfully spearheaded client projects across diverse industry sectors, showcasing proficiency in data mining, customer analysis, segmentation, and database management. These projects were characterised by meticulous attention to detail and a commitment to delivering actionable insights. Internally, I led several pioneering R&D initiatives, notably steering the development of the company's proprietary insolvency risk score. These endeavors underscored my capacity to innovate and drive strategic advancements within the organisation.

  • Senior Systems Engineer at Delphi
    Aug 2005 - Jun 2007 · 1 yr 11 mos

    I have actively contributed to two pivotal projects during my tenure, encompassing both R&D and client-facing aspects. In the realm of research and development, I spearheaded the enhancement of rail pressure control systems for common rail diesel engines, with a focus on validation within truck engines. Simultaneously, in the client-facing domain, I collaborated directly with clients to outline precise specifications for rail pressure sensors and determine optimal control methodologies.