Casselberry, Florida, United States
Highly experienced in Storage, Systems, & Networking. Proven ability to solve problems, finish assignments, and quickly master complex technical topics. Very good analysis and documentation skills. Specialties: - VMware - MS Windows - EMC Storage - HDS Storage - NetApp Storage - Cisco Networking - Fibre Channel SANs - MS Active Directory
Managed Service Provider Operations in deployment and support of onPrem Private Cloud, Virtual Infrastructures, and Public Cloud. Provided support for server hardware, operating systems, and storage systems. Upgraded hardware and software for Virtual Infrastructures. Provided 24/7/365 support for Public Clouds such as Azure & Amazon Web Services and Virtual Infrastructures such as VMware and Hyper-V. Was on Tier 3 support team where incidents and Service Requests would be escalated by Tier 1 & 2 Teams. On the Tier 3 team, we were responsible for projects involving onboarding new customer, implementation of upgrades and new equipment. • Worked with customer environments resolving incidents either called in or from monitoring event • Worked with network team in providing best achievable throughput configurations. • Served as Designated Engineer for ConvergeOne’s largest MSP customer • Provided Process Improvement, Documentation, Reporting, and Automation leveraging scripting with PowerShell, Python, VBScript, Batch, and Bash along with coding in C & C++.
Design solutions based on documented business requirements while satisfying functional and non-functional requirements. Research and analysis of existing environments/applications to understand the complexities of replacement. Part of a multi-disciplinary team that designs and implements business critical services and applications with the expectation of delivery in a thorough and expeditious manner. • Design net-new infrastructures supporting applications to be implemented. • Document existing applications and environments including data flow and detailed network traffic. • Oversee implementation of new applications and supporting environments. • Designed infrastructures include Windows Server 2012R2, Windows Server 2016, SUSE Linux, NetApp FAS, Hitachi AMS, Cisco UCS, and VMware.
Member of a project team that is refreshed over 500 computers and all the printers aboard the Disney Dream Cruise ship. Training teammates and end-users in the use of computers. • Refreshing computers and printers on the ship while in service. • Troubleshooting applications on new equipment. • Training colleagues on automation techniques • Training end-users on the use of their computers. • Living aboard the Disney Dream for the duration (5 week) project
Hands-on Team Lead and Subject Matter Expert in the implementation of 7 Cohesity environments and in the migration from Tivoli Storage Manager (TSM) to Cohesity. • Improved backup times and shortened backup windows that were measured in hours and now measured in minutes • Worked with network team in providing best achievable throughput configurations. • Provided documentation for implementations and operational RunBooks • Trained MillerCoors and MolsonCoors IT administrators on Cohesity.