City of Cape Town, Western Cape, South Africa
I'm a highly versatile and experienced operations professional with over a decade of hands-on experience in administration, warehouse and branch management, stock control, logistics, and customer service. Most recently, I’ve served as Branch Manager at Jehu Industries, where I’ve been responsible for overseeing the full scope of operations—from office administration and stock control to delivery logistics and team supervision—ensuring everything runs smoothly and in line with ISO standards. My background also includes roles at Surgitech and Computer Imaging Supplies, where I supported multi-branch operations, managed inventory across regions, and played a key role in sales support and client relations. I’m known for being detail-oriented, reliable, and solutions-driven, with a strong ability to manage multiple responsibilities while maintaining high operational standards.
Responsible for managing the end-to-end quotation, estimation, and sales administration process within a trade-focused promotional merchandise business, ensuring accurate pricing, seamless order execution, and exceptional customer service. Key Responsibilities: Prepare accurate, competitive quotations based on client specifications, branding requirements, and delivery timelines. Source products from multiple suppliers, compare pricing, and recommend cost-effective alternatives to optimise margins and meet client budgets. Convert approved quotations into sales orders and oversee order administration from enquiry through to delivery. Liaise with suppliers to confirm product specifications, branding requirements, production schedules, and delivery timelines. Build and maintain strong supplier relationships while negotiating pricing, minimum order quantities (MOQs), and lead times where appropriate. Maintain pricing databases, quotation templates, and CRM records to ensure accurate reporting and efficient workflow management. Produce reports on quotation activity, conversion rates, profitability, and sales performance. Support dispatch and logistics by tracking shipments, coordinating deliveries, and resolving order discrepancies, delays, or customs-related issues. Maintain a strong understanding of promotional merchandise, branding techniques and evolving product ranges to provide informed recommendations. Collaborate closely with leadership and internal teams to streamline operations, allowing greater focus on client relationship management and business development. Key Skills: Sales Administration • Estimating • Quotation Management • Promotional Merchandise • Supplier Relationship Management • Procurement • CRM Management • Microsoft Office • Google Workspace • Logistics Coordination • Pricing Strategy • Negotiation • Order Processing • Customer Service • Commercial Awareness • Project Coordination • Attention to Detail
BRANCH MANAGER / WAREHOUSE MANAGER / ADMINISTRATOR / DRIVER / STOCK CONTROLLER DUTIES AND RESPONSIBILITIES ADMIN * Daily administrative duties – (Answering Calls, Filing, emails etc.) * Maintaining and updating all reports. * Pastel work - (Invoicing, Quotes, GRN & Purchasing) * Managing Office - (Petty Cash, Stationary etc.) * Dealing with clients and queries. * Overseeing and arranging everything office related. * Above all maintain ISO Procedures. WAREHOUSE * Warehouse maintenance. * Overseeing stock levels and purchasing. * Daily cycle counts and weekly stock takes. * Overseeing stock levels and purchasing. * Overseeing and arranging everything warehouse related. * Above all maintain ISO Procedures. LOGISTICS * Vehicle maintenance – (Vehicle Services, Cleaning and Inspections) * Route planning. * Picking, checking and batching of all stock. * Make sure all paperwork is in check before stock goes out. * Loading and offloading. * Overseeing and arranging everything Driver / Delivery related. * Above all maintain ISO Procedures. BRANCH MANAGER * Overseeing and managing CPT branch. * Managing staff and general workers. * Daily / Weekly and monthly planning – (Logistics, stock and sales) * Overseeing purchasing / spending – (Office, vehicles etc.) * Planning and approving monthly stock forecasts. * Maintaining, updating and overseeing any and all reports. * Maintaining, updating and overseeing any and all procedures. * Maintaining, updating and overseeing any and all aspect of the branch. * Managing the CPT branch means absorbing all above mentioned duties at Jehu Industries, It’s making sure everything gets executed in accordance with ISO standards. Overseeing and signing off on every duty is crucial in running a branch successful with efficiency. Flexibility is accentual and hard work the key.
DUTIES AND RESPONSIBILITIES * Daily administrative duties (Filling, Copying, Faxing, Mailing etc.). * Dealing with clients and queries. * Dealing with irate clients face-to-face and on the phone. * Answering inbound calls from existing & new customers, when at the office. * Invoicing and Quoting for all Western Cape, Garden Route and Port Elizabeth branches. * Always availing myself by working from home after hours. * Managing the Western Cape Branch petty cash and Office. * Delivering collecting of stock to all Western Cape clients. * Managing and procuring stock for all Western Cape, Garden Route and Port Elizabeth branches. * Monthly stock takes at Cape Town branch and supporting stock takes for Garden Route and Port Elizabeth branches. * Monthly consignment checks at all Western Cape clients. * Daily and Monthly Admin with regards to Stats, Targets and day-to-day workflow for all Western Cape, Garden Route and Port Elizabeth Sales Reps. * Direct support for Western Cape Sales Reps. * Constant updating and researching on new products for Western Cape, Garden Route and Port Elizabeth Reps. *Dealt with, sorted, restocked, repacked and delivered all orthopedic sets in CPT. * Organizing, planning, delivery with setup for all conferences, meetings and other events. * Performing all other duties and requirements from Management(Head Office)
Duties and Responsibilities: * Dealing with customers and queries. * Dealing with irate customers face-to-face and on the phone. * Answering inbound calls from existing & new customers, when at the office. * To assist colleagues to reach goals and targets in my team as well as my own. * Assist with deliveries from and to customers as well as the factory. * Daily and Monthly Admin with regards to Stats, Targets and day-to-day workflow. * Acquiring new customers on a daily basses and visiting existing customers for maximum effect. * Assisting of weekly roll play activities and planning of such.
Duties and Responsibilities: * Answering inbound calls from existing & new customers. * Resolving client queries by liaising with UK stores. * Recording customer & order information accurately. * Managing of customers follow-ups within time constraints. * Adhering to call handling procedures. *Floor assistance. * Dealing with escalations. * Mobilize self and others to take action and ownership. * Colleague Development and Performance Assessments. * Build and maintain relationships with colleagues. * Provide resources and infrastructure to assist colleagues to reach goals and targets. * Action and feedback with regards to colleague performance and adherence. * Coaching colleagues (within my Team) * Monitoring the performance of colleagues and maintaining service level. * Daily and Monthly Admin with regards to Stats, KPI’s and TTP. * Setting up validations to test colleague’s knowledge on a monthly basis. Additional responsibilities: * DATA integrity – quality check team members usage of correct spelling and grammar (this is done on Excel). *Doing incubation for all the new phases ( helping new colleague get familiar with the queries and the system)