Mississauga, Ontario, Canada
I work on a highly skilled and dynamic team that applies private sector best practices within the public sector. I am considered a subject matter expert in areas such as Miller Heiman professional sales processes, Customer Relationship Management (CRM), budget and project management and performance measurement. My sound understanding of business development allows me to qualify incoming leads, and work with prospective clients to attract investment. I have demonstrated abilities to plan and implement projects and processes within organizations, and embody the skills and communication to train staff in a variety of areas from software to sales methodologies. I am a quick study and am always willing to broaden my horizons by learning and mastering new skills and competencies. Specialties: Miller Heiman structured sales processes, Customer Relationship Management software (Salesforce, Dynamics), project management, social media, SharePoint, Performance Measurement
Responsible for foreign direct investment sales including lead generation, servicing and after-care. Working directly with international companies, professional service providers, various levels of government and other relevant stakeholders, to compete globally for business investment.
Fulfilling Management responsibilities for the Business Investment & Sector Development team including budgeting, recruitment and employee performance. Managing a portfolio of initiatives related to workforce development, investment attraction, retention and expansion and issues resolution for the local business community.
As the Trade and Investment Coordinator within the Trade, Investment and Marketing (TIM) Unit of Ontario’s Ministry of Northern Development and Mines, my knowledge of foreign direct investment and business development practices allow me to effectively promote Northern Ontario as an attractive investment jurisdiction. As first point of contact for incoming leads, my ability to effectively triage and qualify leads and understand the clients’ needs, is essential. My existing role requires project management skills to lead the numerous special projects within the Unit. As a Certified Coach for Miller Heiman structured sales, I have led the implementation of strategic and conceptual sales methodologies among the sales staff, and applied these processes to prospecting and investment opportunity servicing for domestic and international clients. I have successfully led the implementation and adoption of a Customer Relationship Management (CRM) software for the TIM Unit and provided expertise and guidance to two other provincial teams on their CRM development. Developing subject matter expertise in areas such as performance measurement, social media, structured sales, CRM and SharePoint has presented opportunities to provide demonstrations, reports and proof of concept presentations to inter-ministerial staff and management as well as external partners and stakeholders. Acting as a technical expert in these areas I have a demonstrated ability to develop rapport and maintain strong working relationships with colleagues and clients. My strong analytical skills and resourcefulness have been extremely valuable for ongoing evaluation of sector trends/markets, tools and techniques, and best practice research. Exceptional organization and time management skills have allowed me to excel in an environment that requires me to quickly assess requests, reprioritize, and develop reports or responses against tight deadlines.