Lagos, Lagos State, Nigeria
If your business is drowning in admin, losing customers, or running on clunky manual processes , I'm the person you call. I'm Stella Nnamani, a results-driven Virtual Assistant, Shopify Developer, and Automation Specialist based in Nigeria, with 4+ years of remote experience helping businesses operate smarter, convert better, and grow faster. I don't just tick tasks off a list. I build systems, optimize workflows, and create seamless digital experiences that free business owners to focus on what actually moves the needle. Here's what I bring to the table: 🛒 Shopify Development - I design, customize, and optimize Shopify stores built for conversion. From theme development to store management, I make sure your store works as hard as you do. ⚙️ Workflow Automation - Using GoHighLevel, Zapier, and ActiveCampaign, I eliminate bottlenecks, automate repetitive tasks, and build processes that scale with your business. 📋 Executive & Administrative Support - Calendar management, email handling, CRM organization, client communication - I keep operations running smoothly so nothing falls through the cracks. 🎯 CRM & Email Marketing - I've worked across HubSpot, GoHighLevel, Salesforce, Pipedrive, Zoho, and Klaviyo to manage pipelines, nurture leads, and drive conversions. 💬 Customer Support - Zendesk, Freshdesk, Intercom, Tidio - I deliver responsive, professional support that builds loyalty and protects your brand reputation. By the numbers: 98% client response rate | 15% faster project delivery | 10% operational cost savings I'm available for full-time remote roles, long-term contracts, and project-based work. If you need someone who is proactive, tech-savvy, and deeply invested in your success - let's talk. 📩 [email protected]
Applying subject matter expertise to support AI training pipelines. Tasks include evaluating model outputs, reviewing technical reasoning, and contributing domain knowledge used to improve model performance.
- Developed and customized Shopify themes to enhance user experience, optimize site speed, and ensure mobile responsiveness. - Handled customer inquiries via chat, email, and phone, resolving disputes and processing refunds while maintaining positive relationships. - Integrated third-party apps and custom features to improve store functionality and streamline operations. - Created automated responses and chatbots to improve response times and enhance customer support efficiency. - Monitored store analytics, optimized product pages, and collaborated with the marketing team to drive sales and improve conversions.
- Enhanced customer satisfaction by resolving 95% of inquiries on the first contact, using proactive communication and a structured issue-resolution process. - Reduced response time by 40% by implementing a real-time tracking support system, ensuring customers received timely shipment updates. - Increased customer retention by 25% by developing personalized follow-up strategies, leading to improved trust and long-term client relationships. - Streamlined complaint resolution by creating a standardized escalation process, reducing dispute resolution time by 50%, and improving service efficiency.
- Increased operational efficiency by 35% by implementing automated scheduling and task management systems, reducing manual workload and missed deadlines. - Enhanced client satisfaction by managing email correspondence and customer inquiries, ensuring a 24-hour response time and seamless communication. - Optimized data organization by developing structured filing systems, leading to a 50% reduction in retrieval time for critical documents. - Improved team productivity by 30% through efficient calendar management, meeting coordination, and proactive deadline tracking. - Strengthened business operations by handling invoicing, expense tracking, and report generation, ensuring financial accuracy and compliance.