Evosmos, Central Macedonia, Greece
I’m a Technical Support Engineer with more than eight years of experience in the web hosting industry, specializing in Linux hosting environments and customer-focused technical support. My expertise includes web hosting, VPS, Dedicated Servers, DNS, email infrastructure, SSL certificates, WordPress, website migrations, and server troubleshooting. I work daily with technologies such as Linux, Plesk, cPanel, Apache, Nginx, PHP, MySQL, SSH, FTP, Cloudflare, and Acronis Backup. I enjoy solving complex technical problems, analyzing logs, diagnosing infrastructure issues, and translating technical concepts into clear guidance for customers. I also collaborate closely with infrastructure and engineering teams to investigate incidents, improve platform stability, and enhance internal knowledge and support processes. Beyond troubleshooting, I’m passionate about continuous improvement, automation, AI-powered productivity, and expanding my technical expertise through ongoing learning. I value teamwork, clear communication, and delivering solutions that make technology more reliable and accessible for customers.
I thrive in a dynamic environment at Enartia, where I deliver top-notch technical support to clients. • Deliver advanced technical support for Shared Hosting, VPS, Dedicated Servers, domains, email services, and web applications. • Troubleshoot DNS, SSL certificates, email deliverability, website performance, and server-related issues. • Diagnose hosting environments running Linux, Apache, Nginx, PHP, MySQL, and Plesk. • Assist customers with WordPress installations, migrations, performance optimization, and plugin-related issues. • Analyze server logs and identify root causes to resolve complex technical incidents. • Collaborate with infrastructure and engineering teams to investigate platform issues and improve service reliability. • Create and maintain technical documentation and knowledge base articles to improve customer self-service. • Deliver high-quality customer support while consistently meeting service level objectives (SLAs).
• Created the new website in Drupal plaform • Enrich the website with new articles
I contributed significantly to the content quality at BestPrice.gr by focusing on product research and categorization. • Researched and enriched product descriptions, enhancing user experience and engagement. • Reviewed incoming products to maintain a high standard of data accuracy in the database. • Organized products into relevant categories, facilitating easier navigation for users.
I was responsible for optimizing product information and enhancing user engagement at Phaistos Networks S.A. • Researched and reviewed products to ensure accurate categorization and detailed specifications. • Developed added value content that enriched the user experience and facilitated informed purchasing decisions. • Collaborated with teams to streamline product categorization, improving overall content organization.