Steffani Busch

COO at KoRo · Operations & People · BCG · Amazon · Westwing · PhD in Org Psychology

Germany

About

I've spent my career at the intersection of strategy, operations, and people - BCG, Amazon, Westwing, FIEGE, and now KoRo as COO. Most of my work has been about building and scaling operations in fast-growing companies. Warehouses, supply chains, transportation networks, customer service - across Europe, at pace, with large teams. What I've learned is that the operational and the human side of a business are inseparable. You can't scale operations without scaling the people and the culture around them. At KoRo I'm responsible for both Operations and People & Culture - and the more I do it, the more I see People & Culture as a genuinely strategic function that shapes everything about what kind of company you become. I have a PhD in Organisational Psychology with a focus on burnout prevention - which in practice means I'm endlessly curious about what it takes for people to truly thrive at work and beyond.

Experience

  • Chief Operating Officer (COO) at KoRo
    Mar 2025 - Present · 1 yr 4 mos

  • FIEGE (1 yr 10 mos)
    • Executive Director Operational Excellence
      Sep 2024 - Feb 2025 · 6 mos

    • Managing Director | Business Unit Digital
      May 2023 - Aug 2024 · 1 yr 4 mos

  • Chief Operating Officer (COO) at Westwing
    Feb 2021 - May 2023 · 2 yrs 4 mos

    Together with my teams responsible for "delivering beautiful homes" to our customers across 11 countries, and as such responsible for warehousing, transportation, quality, expansion and automation.

  • Head of International Order Fulfillment at Westwing
    Oct 2018 - Jul 2020 · 1 yr 10 mos

    Together with my team responsible for delivery speed, on-time performance, and costs across all linehaul, CEP, and 2MH service providers serving Westwing's customers in 11 European countries.

  • Head of Supply Chain Management (SCM), Fresh and Prime Now at Amazon
    Sep 2016 - Sep 2018 · 2 yrs 1 mo

    Together with my team responsible for maximizing availability and quality (while minimizing cost) of all Perishable, Produce, and Frozen products on Amazon Fresh and PrimeNow Germany. Part of the team that launched Fresh in Germany (Berlin and Munich).