Pratteln, Basel-Country, Switzerland
Technology has always been more than systems and tools to me. It's about creating better experiences, enabling people to do their best work, and turning complexity into simplicity. As a Digital Operations leader, I work at the intersection of technology, business, and operations, helping organizations improve performance through digital transformation, process optimization, and data-driven decision making. My focus is on bridging the gap between business needs and technology capabilities to deliver solutions that create measurable value and sustainable change. Throughout my career, I have led initiatives across digital workplace services, IT operations, telecommunications, service management, vendor partnerships, and operational transformation. I enjoy solving complex challenges, bringing diverse stakeholders together, and converting strategic goals into practical outcomes that improve efficiency, enhance user experience, and support organizational growth. I believe successful transformation is not driven by technology alone. It happens when people, processes, and technology work together toward a shared vision. Whether managing large-scale operational improvements, driving innovation, or building high-performing partnerships, my goal remains the same: enabling organizations and teams to perform at their best. I'm passionate about operational excellence, continuous improvement, and the future of work, and I enjoy connecting with professionals who share an interest in digital transformation, leadership, and business innovation. Core Areas of Expertise • Digital Transformation & Business Change • Digital Operations & IT Service Management • Workplace Technology & Employee Experience • Process Improvement & Automation • Vendor & Partner Management • Stakeholder Engagement & Leadership • Data Analytics & Performance Management • Operational Excellence & Continuous Improvement
Drive the market digitalization and secure a stable, proactive and experience-led digital foundation across the country, aligned with the business objectives. Foster partnership through close collaboration with country stakeholders and central Group Digital, ensuring a digital foundation that is fit for purpose and fit for the future — built around the needs of the Swiss market.
Our ambition is to enable the best consumer and coworker omnichannel experience, delivering high performing and efficient digital operations.
I unify all digital project management activities, including complex IT projects and market expansion, adapting to the new reality and remaining faithful to overarching goals. Dedicated to supporting Digital Country launches and deployment planning. Responsible for the country digital roadmap. We work in collaboration with Group Digital to align country with global deployment plans and technical needs, including expansion plans. I manage the digital budget and capacity plan to ensure digital products are launched with excellence. I support and develop people.
Responsible for IT strategy and operations, budget and business plan in the country, in line with customers and coworkers needs. Establish IT standards and governance of local solutions. Provide high-quality technical support in the country, respecting the agreed service levels. Ensure deployments of the solutions are executed with excellence. Secure high-quality IT processes, enabling high-performing, competent and committed employees.
I meet the customer needs supporting the business demand through Information Technology project planning. To fulfill the demand I work with internal and external resources and get benefit from a global international approach.
To unleash the potential of managed people. To discover opportunities using internal & external information. To communicate correctly to the right target with a tailored proposition. To share informations to internal customers. Planning & using: CRM Marketing databases & analysis Market researches Marketing follow up & dashboard Web, ecommerce, community Coordinating 9 people
Expansion plan support and market researches