Houilles, Île-de-France, France
The Account Service Engineer is the single point of contact for all assigned account activities. PRINCIPAL DUTIES AND RESPONSIBILITIES • Performs installations, preventative and remedial maintenance of EMC equipment at customer locations. • Assist and coordinate account management duties and functions across assigned geography and/or district. • Co-ordinates and plans required meetings at a frequency determined by the customer. Exhibits the ability to extract, track and trend data in presentation format to customer, sales, TS and CS management at meetings you arrange and co-ordinate for all agenda topics. • Ensures a high degree of customer satisfaction through direct and indirect contact to include resolution of customer situations, account management, pre-installation site planning, upgrades and repairs. • Act in a leadership role as liaison between EMC and customer assigned personnel by taking command of all meetings and conference calls. • Co-ordinates activities with customer engineers, sales, and services to ensure all customer needs are met. Acts as the lead service contact point for all escalations on specific problems relating to assigned accounts. Responsible for follow-up, root cause and fault resolution. • Diagnose, manage and correct hardware/software problems that are of a complex in nature. Completes these tasks in a timely and professional manner, with minimal assistance. Utilizes diagnostic aids, tools, test equipment, technical bulletins, and other available reference material. • Coordinates and provides change activity and installation assistance, engineering changes, and sales changes on assigned equipment types to less experienced field support personnel. Provides assistance to less experienced Customer Service personnel on technical matters, such as difficult machine problems, parts replacement and diagnostic techniques.
• Performs installations, preventative and remedial maintenance of EMC equipment at customer locations. • Ensures a high degree of customer satisfaction through direct and indirect contact to include resolution of customer situations, account management, pre-installation site planning, upgrades and repairs. • Diagnose, manage and correct hardware/software problems that are of a complex in nature. Completes these tasks in a timely and professional manner, with minimal assistance. Utilizes diagnostic aids, tools, test equipment, technical bulletins, and other available reference material.
• Maintenance préventive et corrective de systèmes d’impression • Maintenance hardware serveurs IBM et Fujitsu • Maintenance baie de stockage EMC2 • Installation et configuration des nouveaux matériels chez les clients
• Maintenance photocopieurs et télécopieurs Minolta • Installations de nouveaux matériels chez les clients • Reconditionnement photocopieurs et télécopieurs en atelier
• Gestion et suivi des commandes internes • Gestion des stocks et des expéditions