Zurich, Zurich, Switzerland
• Worked within the Central Tour Director Department: planning, researching and executing improvement projects, contributing to operational efficiency • Led the Immersion Challenge project: strategising and overseeing all phases, from planning to execution. Engaged stakeholders across 5+ departments and ensured seamless internal and external launches, promotion, deployment and training of the new interactive tool, used on the road by 7'000+ users • Created and launched the EF Skills Library: a library of LMS online learning modules for 2'500+ staff and independent contractors in collaboration with SMEs, designing a comprehensive learning concept, and defining success criteria. Achieved +45% completion rate on the first round of modules distribution • Worked on data analysis: Collecting, consolidating, and analysing monthly project development data to identify key focus areas. Delivered actionable reviews to stakeholders, informing decision-making and supporting continuous process improvement • Supported the team with content creation and resource development, enhancing project delivery • Wrote the Playbook, content creating 100+ activities to deploy on tour at various stages to support Tour Directors in delivering exceptional educational, engaging experiences. Printed and distributed 1000+ copies
• Created a strategic business change management plan to drive rapid Al adoption across EMEA, APAC, and LATAM, resulting in 27% faster implementation timelines • Analysed company processes and identified optimisation areas, achieving stronger cross-functional alignment with Al initiatives • Prepared management reports on Al adoption and change management strategies to increase productivity and strengthen the sales pipeline
• Managed the full candidate pre-screening process, evaluated CVs and the candidate's ability to fit in with the association culture • Conducted in-person and online interviews with candidates • Organised workshops about CV, LinkedIn profile, career development, soft skills and hard skills for members of the association
• Conducted market research and liaised with clients, vendors, and suppliers to gather insights, inform strategies, and drive business development • Updated documents and sales records, while analyzing sales performance to identify trends, improve processes, and optimize future sales efforts