Stefan Henss

Head of Regional Customer Operations at Radisys Corporation

Munich, Bavaria, Germany

About

Experienced General Manager in the Telco & IT Solutions and Professional Services area. Managing Business Units, Regional Customer Operations and IT Transformation Programs.

Experience

  • Head of Regional Customer Operations at Radisys Corporation
    Jan 2022 - Present · 4 yrs 6 mos

    Responsible for Customer Program Management, Solution Delivery, Field Services and Technical Support for the RadiSys solutions portfolio in Europe, Middle East and Africa. Open RAN based 5G, Disaggregated Open Access, Media Server, AI Powered Voice.

  • Customer Delivery Head and Client Partner at Tech Mahindra
    Sep 2019 - Dec 2021 · 2 yrs 4 mos

    Managing large Digital / IT Transformation Programs for Tier-1 Telco customers. Responsible (P&L) for the TechM Solutions and Services Business with Vodafone Germany.

  • Head of Customer Business Line at DynaCommerce
    May 2017 - Aug 2019 · 2 yrs 4 mos

    E-Commerce Startup (acquired by Tech Mahindra in April 2019), providing end-to-end Omnichannel Sales Solutions for Telco, Media and Utility companies. Responsible (P&L) for the Vodafone Customer Business Line, managing Business Analysis, Software Development (agile, open source based, cloud native), Solution Delivery and Technical Support.

  • Head of Business Unit, Vertical Markets at Optiva Inc.
    Jan 2012 - Apr 2017 · 5 yrs 4 mos

    Responsible for Redknee's (now Optiva) business in the energy, automotive and IoT sector: Smart Grid Applications (Prepay Energy) , Connected Car solutions , IoT Monetization Platform (SaaS, Cloud). Building up and managing a Corporate Startup.

  • Nokia (On-site)
    • Head of Business Solutions, Middle East & Africa
      Aug 2009 - Dec 2011 · 2 yrs 5 mos

      Business responsibility for the regional business unit in Middle East & Africa. Business domains: Business Support Systems (BSS), Network Security, Operational Support Systems (OSS), IP Network Transformation, Consulting and Systems Integration.

    • Global Head, Customer Projects
      Jan 2006 - Aug 2009 · 3 yrs 8 mos

      Delivery responsibility for the Customer Projects in the area of Mobile Services Charging, Billing and Customer Care. Managing regional Professional Services teams, covering Nokia's global Telco customer base (Tier-1 CSPs).