Jakarta Metropolitan Area
A graduate student from Bina Nusantara University (Computer Science) with strong passion for expanding my skills and knowledge, I have experience in IT Support for 1 year and 5 months, specializing in Front End and Cyber Security and skilled in technologies such as C/C++ Programming, Linux, Python, Java, CSS, Javascript language, SQL, HTML, Networking, Fortigate, SDWan, Software, Hardware, and Microsoft O365. I am effective in collaboration, working in team enviroments, and time management for each task.
- Installing, configuring, and maintaining software and hardware. - Handling various issues related to software and hardware. - Creating and managing secure WLAN network configurations. - Analyzing software and hardware issues, performing troubleshooting, and documenting findings (RCA). - Conducting regular health checks for network, software, and hardware. - Installing, configuring, and monitoring CCTV systems. - Handling Microsoft O365 migration processes. - Managing user accounts and permissions in Active Directory (Local Domain). - Creating Simple Web-Based Application for HRGA
- Handle several cases project on CRM backend using SQL and Genesys based on Standard Operating Procedure (SOP) with Service Level Agreement (SLA) - System monitoring support CRM (Linux, Splunk, Grafana, Siebel) - Analyse issue then fixing problem and resume documentation for the issue (RCA and SOP) - System health checking, do preventive maintenance with user