Hamilton, Ontario, Canada
I’m a results-driven professional passionate about optimization, efficiency, and high-performance operations, bringing strong experience from Brazil in administrative processes, logistics, operational support, contract management, and customer service. I started my career in 2013, working in dynamic sectors such as hospitality and Field Service Technician, which gave me a solid foundation in service quality, communication, and problem-solving. My professional growth accelerated when I earned a competitive public-sector position at the Technology and Communication Agency of the State of Paraná, where I built a 9-year track record of results. I began in Help Desk and later advanced into administrative logistics, spending 7 years improving workflows, supporting strategic operations, and driving process efficiency. Now based in the GTA, Ontario, Canada, I bring an open mindset, strong adaptability, and a commitment to continuous learning. In Canada, I’ve expanded my experience by working in industrial cleaning, logistics support, and warehouse operations, strengthening my hands-on skills in fast-paced environments. I believe outstanding companies are built on operational excellence, exceptional customer experience, well-structured processes, failure-proof systems, teamwork, and a culture of continuous improvement. I bring energy, focus, and a mindset of constant improvement to help teams perform at their best.
Managed sales order processing from entry to fulfillment, ensuring accurate inventory control and timely vendor sourcing. Oversaw shipment preparation, packaging, and carrier scheduling while tracking invoices and deliveries. Collaborated with sales teams and vendors to streamline workflows and implemented process improvements to enhance efficiency and organization.
Administrative support in the public sector with a focus on contracts, logistics, and internal service coordination. Key Contributions: • Managed service contracts (vehicles, telecom, coffee, taxis, events), including user registration, billing, and vendor support. • Coordinated employee travel requests, approvals, bookings, and expense reporting. • Maintained spreadsheets, prepared reports, and ensured policy compliance. • Provided calendar support, scheduled meetings, and optimized executive workflow. • Supervised outsourced administrative teams (drivers, assistants), ensuring schedule and documentation accuracy. • Acted as point of contact for operational and administrative inquiries and issue resolution.
Provided front-line support to taxpayers, legal professionals, and public sector users across Paraná State’s digital finance and tax systems. Played a key role in delivering fast, clear, and empathetic assistance while ensuring compliance and improving user satisfaction in a high-volume service environment. Key Contributions: • Delivered technical support for ReceitaPR and Nota Paraná platforms, resolving issues related to registration, invoicing, and fiscal obligations. • Managed a high volume of support calls with empathy and accuracy, guiding users through complex public finance systems. • Maintained and updated internal knowledge bases using HTML to support continuous service improvement. • Assisted in implementing and supporting workflows within the state’s proprietary system, ensuring service consistency. • Escalated critical issues to auditors and coordinated with internal teams to ensure timely resolutions
Installed, maintained, and serviced coffee vending machines at business client sites, combining hands-on technical work with route-based logistics and customer support. Focused on ensuring equipment reliability, operational efficiency, and client satisfaction. Key Contributions: • Installed, calibrated, and uninstalled coffee equipment, ensuring smooth setup and service closure for clients. • Delivered technical support both on-site and remotely, assisting customers with troubleshooting and operation guidance. • Conducted regular preventive and corrective maintenance, including part replacement and cleaning. • Managed inventory of consumables and spare parts, ensuring consistent supply and accurate tracking. • Scheduled and optimized delivery routes to efficiently distribute products and collect payments from vending machines. • Instructed clients on machine use and hygiene procedures, improving satisfaction and minimizing service calls. • Contributed to service expansion by ensuring high levels of customer satisfaction and retention.