Berlin, Berlin, Germany
I started as a telecom engineer installing twisted pair cables underground and overground. Decided pretty soon to study further electronic engineering, communication science and computer science. I specialized in open communication systems, human computer interaction and knowledge engineering. After setting up a support team that assists developers in realizing their projects with the commercetools platform, I am now focussing on extending the developer documentation together with my coworkers in a growing team.
Writing API documentation.
Providing technical support for our customers and partners, leading a team of support engineers, hiring new and onboarding new team members. Handling communication with customers during incidents. Planning on-call shifts and coordinating on-call schedules. Setting up and maintaining cross-team support processes. Implementing tool support for processes.
Customisation of a standard Customer Relationship Management for veterinaries
I have developed several proof-of-concept demonstrators mainly in Java. - contributed to the specification of several ontologies, e.g. in the context of Semantic Sensor Web Ontology and Device Descriptions (developed for SENSEI and Smart Santander projects) - Semantic Query Resolver: a service composition and look-up engine for semantic web services annotated in RDF/OWL, specified query interface using SPARQL - implemented Object Factory for generic RESTful web services endpoints using Noelios' Restlet framework - I was deeply involved in the specification of the Architectural Reference Model for the Internet of Things described in the book 'Enabling Things to talk'. (main outcome of lighthouse project IoT-A) - refactored situation observer predicting evolution of generic situation parameter over time. The component makes use of open source CEP engine Esper.
implemented a light sensor board for the Nokia M2M platform contributed to CORBA-based Unified Messaging application for ISDN networks contributed ontology for context aware telecommunication services developed a semantic natural language understanding system based on Nuance ASR and TTS