Cluj-Napoca, Cluj, Romania
CIPD Level 7 certified HR professional with dual Master's degrees in Strategic Management of Human Resources and Leadership & Communication in International Organizations from BabeÈ™-Bolyai University. Since 2016, I have cultivated a comprehensive HR career spanning HR operations, compensation & benefits, employee relations, HR administration, customer support, and career and school counselling. Demonstrated ability to thrive in diverse organizational environments, consistently delivering high-quality results while embracing continuous learning and development. Known for a proactive mindset, adaptability, and a strong commitment to excellence in both professional and personal growth. Passionate about driving impactful HR initiatives and fostering inclusive, high-performing workplace cultures.
▸ Lead HR Global Operations support for United Kingdom and Ireland operations ▸ Manage end-to-end contract lifecycle: contract preparation, contract amendments, leavers and retirement processes ▸ Ensure compliance with legal requirements for processing requests ▸ Support colleagues with validation of any data amendments, calculations and document checks to ensure a high-quality service delivery ▸ Identify improvement opportunities and proactively suggest and/or support their implementation ▸ Provide support and guidance to HR Systems users – including self-service tools, the Recruitment system, performance appraisals ▸ Support customers and other HR Operations stakeholders by advising regarding standard processes and offer solutions and options to requests ▸ Ensure that all services delivered meet general time and quality requirements as specified in department KPIs ▸ Execute HRIS implementations and manage time & attendance systems ▸ Primary contact for HR Hotline serving UK employee population
â–¸ Prepared competitive offers for new hires and internal mobility (promotions, lateral moves) â–¸ Conducted internal and external compensation benchmarking across UK, Sweden, and Germany â–¸ Managed benefits administration including invoice processing, cost recharge and provider communication â–¸ Manage relationships with external consultants, brokers, and vendors â–¸ Evaluate and manage employee benefits programs (e.g., health insurance, retirement plans, wellness initiatives) â–¸ Provide insights to HR leadership for strategic planning in bi-monthly meetings
â–¸ Developed compensation packages for new hires and internal movements â–¸ Performed internal benchmarking analysis to ensure competitive positioning â–¸ Collaborated with HR functions on compensation-related cases for UK and Sweden
â–¸ Planning, coordination, and execution of editorial content across print and digital platforms â–¸ Reviewed and edited articles for grammar, style, and factual accuracy in alignment with editorial guidelines â–¸ Collaborated with writers, designers, and senior editors to ensure timely publication of content â–¸ Coordinate with editorial team, peer reviewers, and academic authors â–¸ Manage journal indexing process in international academic databases â–¸ Ensured compliance with copyright laws and ethical publishing standards
â–¸ Translate and transcript interviews â–¸ Adnotate interviews
â–¸ Delivered career orientation mentoring to at-risk youth through national INTESPO project â–¸ Provided individual and group counselling to at-risk youth with diverse needs, promoting emotional well-being and personal development â–¸ Facilitated educational re-engagement programs for disconnected teenagers â–¸ Maintained stakeholder relationships and produced monthly impact reports â–¸ Participated in cross-border collaboration and knowledge exchange with other institutions involved in the project â–¸ Maintained accurate records and contributed to project reporting and evaluation in line with EU funding requirements
â–¸ Provided front-line support to customers, addressing inquiries, resolving complaints, and ensuring a positive shopping experience â–¸ Collaborated with store departments to ensure timely resolution of customer issues and smooth service delivery â–¸ Handled transactions efficiently, including returns, exchanges, and loyalty program assistance â–¸ Monitored customer feedback and reported recurring issues to management for continuous improvement â–¸ Supported inventory checks and shelf restocking to maintain product availability and presentation
â–¸ Processed customer purchases efficiently using point-of-sale (POS) systems, ensuring accurate transactions and handling various payment methods â–¸ Maintained a clean and organized checkout area, ensuring compliance with health and safety standards â–¸ Balanced cash drawers at the beginning and end of shifts, identifying and resolving discrepancies â–¸ Collaborated with team members to ensure smooth store operations and a positive shopping environment