Munich, Bavaria, Germany
Leading field service operations across Bavaria for Core Lab and Hospital Point of Care, with a strong focus on customer impact, service excellence, and cross-functional alignment. Bridging field operations, technical support, and commercial teams to improve responsiveness, streamline communication, and ensure high-quality service delivery for laboratories and hospital partners. Focused on: Strengthening customer partnerships through proximity and understanding of on-site needs Driving alignment and clear ownership across service and support functions Enhancing service effectiveness by anticipating issues and shortening feedback loops Leading the service team in delivering reliable, high-quality service in complex healthcare environments
- Leading a highly skilled team of professionals covering Technical Product Management, Case Handling & Troubleshooting, On-site Support and Customer Training for the Roche Molecular Diagnostics and Pathology portfolio achieving a best-in-industry customer satisfaction rate of 94 % - Responsible for our customers in DACH, Netherlands, Belgium, Greece, Turkey and our low-volume customer segment (Baltics, Hungary, Romania, Slovenia, Croatia, Bosnia Herzegovina) in the EMEA customer support center - Pricing responsibility for Molecular Diagnostics Service in Germany - Leading the EMEA-LATAM expert support network Molecular Diagnostics Technical
- Part of the global R&D Services Leadership Team - Development and implementation of a new operating service model for all R&D Diagnostic units in Germany (serving >1600 employees) - Responsible across all four major R&D sites in Germany (Penzberg, Mannheim, Ludwigsburg, München) with satellites in China & Spain - Hiring, leading and developing a new team (Senior Experts, Project Managers, Lab Managers) with expertise in lab and equipment management, logistics and sample management, IT projects and SHE support, Outsourcing and Vendor management - Accelerating R&D efficiency and output by negotiating new service contracts, centralizing activities and digitalizing lab processes - Representing global R&D in various committees - Responsible for large CAPEX projects (> 10 Mio €)
Nanomaterials for Sensing and Drug delivery
Nanomaterials for Biomedical Applications In vitro/in vivo/ex vivo Experiments Cancer therapy, Immunology Physicochemical Characterization Biotechnology
Research Project: Superparamagnetic Nanocomposites for Drug Delivery Applications
Working Student in the Material Development Department