Bucharest, Romania
At NTT DATA Services, my role as an End User Computing Analyst merges my analytical skills with a robust understanding of corporate IT solutions. With a Master's degree in Management and Business Communication from SNSPA, I've transitioned from game testing at EA to tackling the challenges of end-user computing, ensuring technological interactions for clients. This journey has honed my business analysis and deepened my accounting knowledge, enabling me to contribute effectively to our team’s objectives. Embracing new challenges daily, I'm committed to promoting the organizational culture and striving for continuous learning and improvement in the fast-paced tech industry.
-Reviewing and analyzing system specifications -Reporting and documenting tehnical issues -Execute manual and automated test cases, reporting and analyzing results
-Documenting contracts for existing and new clients -Offering IT support (hardware and software) regarding used applications -Maintain weekly discussions with distributors and several clients -Negotiating prices for clients( new or existing) -Offering on site and off site IT support -B2B communication maintained with several clients and distributor
- Maintaining calls in a call center environment - Negotiating sales for mobile prepaid and postpaid services -Documenting my work frame at the end of the day -Sharing information with other departments to improve work flow -Maintain a professional conduit inside the department and during calls