Stefaan Breugelmans

Information Technology Specialist at Medtronic

Houthalen, Flemish Region, Belgium

About

Experience

  • Medtronic (19 yrs 2 mos)
    • Senior IT Technologist
      Jul 2022 - Present · 4 yrs

    • Information Technology Specialist
      May 2021 - Present · 5 yrs 2 mos

      Working with Cisco Unified Contact Center Enterprise to make sure the customers get the best result. Also add-ons like ECE Chat, RMG wallboards, Verint call Recording, JDM PeterConnects for the receptions. Primarily working for the EMEA region but also backup for the rest of the world.

    • Network Analyst
      Mar 2014 - May 2021 · 7 yrs 3 mos

      Working on Cisco IPT systems for the European cluster, as well as Peter Connects.

  • Mentor at Sitel
    Jul 2003 - Apr 2007 · 3 yrs 10 mos

    Working for the Hewlett Packard project - providing phone support for notebooks and iPaq's. Training new employees and providing second line support for existing employees.

  • Reservation Sales Representative at Hilton Reservations Worldwide
    Aug 1992 - Dec 2002 · 10 yrs 5 mos

    Making reservations for people from Europe at any Hilton worldwide - give training to new hires and existing employees - IT support to users.