Sydney, New South Wales, Australia
I provide executive leadership across workforce reform, student behaviour and reintegration strategy within the NSW Department of Education, delivering complex programs that influence policy, governance and operational delivery across public education. My work spans workforce establishment redesign, embedded service reviews, behaviour support pathways and enterprise risk initiatives. I lead cross-divisional reform in high-risk environments, translating audit findings, risk assessments and strategic priorities into clear, defensible operating models. I have worked extensively in governance uplift, risk mitigation planning, compliance reviews and assurance processes, ensuring systems are financially sound, operationally practical and equitable for staff and students. With over 15 years’ experience, an MBA and a Master of Policing, Intelligence & Counter Terrorism and International Security, I bring analytical depth, sound judgement and steady leadership in politically sensitive environments. My published research on rehabilitation and reintegration informs my approach to behaviour strategy and complex student support systems. I am driven by building resilient, accountable education systems that strengthen workforce capability while protecting vulnerable young people.
Managing and overseeing all aspects of project planning, development and implementation for a range of projects and programs (NSW Countering Violent Extremism (CVE) Intervention Program). This includes developing the project plans, the governance model, coordinating resources, managing budgets, meeting reporting requirements, and supporting project-related activities to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope in line with established agency project management methodology.
Develop and support the implementation of best practice policies, programs, projects, and service delivery for the Ministry of Health, public health organisations, and related government agencies and provide policy advice to support the achievement of NSW Health’s objectives in relation to the recruitment and employment of senior executive staff. • Implemented the Government Sector Employment Legislation Amendment (GSELA) for all Health Executive Services by 1 January 2017 and assist with the maintenance of executive recruitment • Managing team service delivery to complete projects within agreed time-frames and performance standards while also managing a fluctuating workload of other tasks, and maintaining effective relationships with stakeholders • Maintaining accurate knowledge of the diverse and complex policy framework within the Ministry of Health, NSW Health Service and related agencies in relation to the recruitment • Manage and undertake policy and program development, review and evaluation of projects for the NSW Health Service, the Ministry of Health, and related government agencies to address current and emerging issues in relation to recruitment and employment, contract activities and projects for senior executive staff • Prepare high quality written advice in the form of reports, briefs, policy, discussion papers, or information bulletins to inform, respond to requests, or initiate consideration of new policy initiatives. • Liaise, communicate, and consult with key staff in public health organisations and stakeholder representatives to secure their engagement and ensure effective interface on senior executive policy and program development, planning and implementation. • Lead and participate in quantitative and qualitative research to address policy issues and inform policy development. • Explore and evaluate new policy approaches, including undertaking cost-benefit analyses and impact assessment, in order to provide sound strategic advice
Manage and coordinate HR improvement projects across the People and Services directorate Plan and conduct project scope and facilitate any technical/operational requirements for the project plan and governance framework Lead project meetings with clients and stakeholders to define and establish end user requirements Perform business analysis planning, prioritization of tasks based on business needs and values Manage timelines and project plans including the deliverable resource requirements, budget, scheduling and risk assessment Coordinate and managed sprints for the Agile streams of the project Develop and build a new Candidate Selection Workflow (CSW) for both corporate staff and school staff Generate UAT and perform QA on all system based products such as Taleo, Trim, SAP and AS400 (iSeries) Transform from being paper based to completely electronic using TRIM and eForms Change the roles and responsibilities of the recruiter and the hiring manager (with minimal and easy to understand variations for different employee and recruitment types) Write and edit content for a modern recruitment process for the new internet and intranet Create user friendly quick guides and eLearning to assist the learning and development of staff Create a simple efficient customer centric corporate recruitment process Advice and develop staffs knowledge on being GSE compliant, corporate recruitment activities and confidence in governance Consolidate processes that can be used in whole or in part to achieve compliant corporate recruitment activities that are value adding and logical Facilitate and implement new initiatives to support changes in the business strategy Use Lean and Agile methodologies to ensure practicality, accuracy and compliance
Provide advice, guidance and targeted program delivery within human resources (HR) ‘centres of expertise’ or shared services centres. Responsible for leading a team, a project and programs to deliver accurate, reliable and focused results that meet customer expectations and the Directorate’s service delivery standards. Implement innovative solutions to achieve continuous improvements in HR programs, processes and service delivery. Model work practices and behaviours that develop staffs’ capacity to work as effective team members who promote the role of the Directorate in achieving improvements in organisational capability development. Undertake research and provide evidence-based advice that informs the development of people management policies, implementation strategies and reporting requirements. Develop and implement systems that enable regular data capture, evaluation and reporting related to the success of people management services, strategies and initiatives.
• Analyse and provide critical feedback on the development and efficient functioning of the SAP Implementation Unit. • Lead a complex and changing Human Resource environment undergoing changes in technology, service delivery and customer expectations. • Develop implementation plans and specialist advice aligned to business unit priorities. • Develop policies and procedures, implementation guides and briefs, reporting procedures, systems/user documentation in accordance with legislation and related business reforms. • Champion the use of SAP and/or updated technology applications, systems, procedures and organisational methods. • Research, network and consult with people across, and external to DEC to keep up-to-date and across best HR business practices. • Extensive project management skills with flexible scopes and range to ensure the delivery of quality and assurance that meets the objectives. • Deliver programs and projects that support business performance and improvement.
• Project management and support within a PMO implementing/supporting of whole of government e-Recruitment system (Taleo). • Managing end to end internal and external recruitment activities. • Develop positive relationships with a dedicated portfolio of agencies and provide advice on system functionality. • Work with Senior Client Relationship Managers in the organization of user groups, provide relevant content, and encourage strong agency representation to ensure cross-sector information sharing, awareness and capabilities of the e-Recruitment system. • Prepare and deliver agency training and presentations on various aspects of the e-Recruitment system (Taleo) to ensure the capabilities of the system are maximized. • Develop eLearning material using learning management systems (Adobe Captivate). • Receive and manages inquiries from clients across the sector, including staff of the public sector agencies and members of the general public, as required. • Writer and editor of the recruitment eNewsletter with a subscriber list of 27,000 people across the public sector. • Prepare the content delivery on the website www.jobs.nsw.gov.au. • Extensive knowledge on the Government Sector Employment Act 2013 (GSE) and implementing the rules and regulations across the public sector’s HR divisions and recruitment processes. • Manage all aspects of the establishment, recruitment, and appointment process for employment ensuring compliance with relevant guidelines and legislation. • Advanced level of knowledge and skills with the CRM Salesforce and implementing the system with Taleo and recruitment training. • Talent acquisition and pipe-lining candidates via employment pools due to the new GSE Policies for managing performance in the public sector. • Provide human resources, professional development, recruitment and conditions of service and related advice.
• Manages customer and client feedback, both complaints and compliments. • Organise and prioritise workload in a high volume environment to meet conflicting and critical deadlines while maintaining quality service to the end user. • Actively contribute to the evaluation of agency use of the e-Recruitment system by providing feedback to improve the optimisation. • Support the effective operations of Jobs.nsw team by undertaking administrative tasks such as updating authorised recruiter and user account details, maintaining team files, printing standard reports, and organising and supporting meetings • Works with the Jobs.nsw team to problem solve system needs of agencies and to help develop appropriate solutions. • Reviews support calls and makes recommendations to the Product Team to improve response. • Supports the change release process of the e-Recruitment System by testing changes prior to agency deployment. • Records inquiries to obtain sufficient information from users to correctly classify the request or incident to ensure they are resolved in a timely and effective manner or escalate as required