Concord, North Carolina, United States
Strategic and detail-oriented Risk Management Professional with over 20 years of experience in banking operations, risk management, technology, relationship building, and mortgage servicing. Proven ability to lead control evaluations, technology initiatives, manage investor relationships, and implement risk mitigation strategies. Adept at collaborating with cross-functional teams, driving process improvements, and ensuring regulatory compliance across complex portfolios. CORE COMPETENCIES Loan Servicing | Control Management | Compliance | Relationship Management | Reporting | Business Systems Technology | Control Evaluation | Change Management | Strategic Planning | Loan Portfolios | Control Testing | Business Controls | Business Execution | Project Management | MS Excel, Word, Outlook, |
Perform end-to-end control evaluations for (second line of defense) Risk Management. • Complete control assessments for Commercial Investment Banking controls. • Conduct control walkthroughs with the line of business/Control Owner. • Develop test scripts and test controls in compliance with internal policy. • Develop Al-driven solutions to streamline documentation and identify process efficiencies. • Utilize departmental AI solutions in the control evaluation process. • Provide risk consulting to support business process and control design.
• Performed end-to-end control evaluations for (first line of defense) Risk Management. • Completed control assessments for Consumer Lending and Small Business Banking. • Developed test scripts and tested controls in compliance with internal control policy. • Developed Al-driven solutions to streamline documentation and identify process efficiencies. • Provided risk consulting to support business process and control design. • Monitored and reported on control impacts across business units. • Identified and mitigated emerging risks in collaboration with business groups.
• Authored system reference guides/technical documents for Consumer Lending. • Analyzed business requirements to ensure documentation compliance. • Audited business system documentation for accuracy post-technology releases. • Performed QA reviews for Change Management to ensure compliance with procedures. • Managed pre-deployment reviews within Change Management to validate technology updates and business approvals. • Collaborated with scrum teams and technology partners to reduce risk by enhancing documentation and processes.
Acquisition and Loan Boarding Coordinator • Managed due diligence and data mapping for servicing transfers to the system of record. • Completed complex data analysis on high volumes of loan data. • Created QC processes and controls for repurchase acquisitions. • Built and maintained relationships with internal and external stakeholders.
• Authored system reference guides/technical documents for Consumer Lending. • Analyzed business requirements to ensure documentation compliance. • Audited business system documentation for accuracy post-technology releases. • Performed QA reviews for Change Management to ensure compliance with procedures. • Managed pre-deployment reviews within Change Management to validate technology updates and business approvals. • Collaborated with scrum teams and technology partners to reduce risk by enhancing documentation and processes.
• Managed servicing relationships with high-profile investors. • Resolved complex issues balancing client and company interests. • Delivered strategic insights through portfolio analysis and reporting. • Communicated regulatory changes across organizational levels.
• Assisted with Key Control Plans and executed control testing. • Managed technology transition to new Change Control tracking systems. • Mentored compliance testing teams and supported operational excellence.