Gurgaon, Haryana, India
Information Technology professional with over 15 years of hand-on experience in delivering transformations in IT Infrastructure, Mainframes, Quality Assurance, Testing, Project Management and Employee Engagement
• Lead the global IT portfolio for Digital Workplace Experience and Platform & Tools, setting strategy and governance. • Drive enterprise AI enablement, including the rollout of Microsoft Copilot and Claude. • Champion AIOps adoption to modernize IT operations through automation and predictive monitoring.
• Owned the Digital Workplace product portfolio, enhancing the global employee technology experience. • Led the first portfolio-wide transformation to the SAFe framework, fostering a product mindset. • Sponsored a device-modernization program, shifting to a direct-shipment model, boosting employee satisfaction. • Guided team members in their transition from project managers to product owners, promoting professional growth.
One role many hats! Building Digitally enabled workplace by implementing new age solutions for boosting the employee productivity. Leading the Program Management Office by assuring the quality control of the delivered solutions ,post production solution and managing the expense of the IT team by participating in the annual budgeting excercise and invoicing process.
Worked as a part of the geographically sparser team by supporting the testing and production support requirements of the legacy systems
A support engineer working as part of the 24*7 support team and servicing the issues/ requests of Windows,Linux and mainframe based systems.