San Francisco Bay Area
Knowledge-Driven Issue Resolution & Continuous Learning (2010 – Present) Consistently leveraged existing knowledge sources including company knowledge bases, SAP Notes, prior incident history, internal documentation, and approved external references to resolve SAP FICO functional and technical support issues efficiently. 9 years of Freelancing in SAP IS-U FICA production support and 5 years in Incident Management. Experienced i handling SAP FICA processes such as Payments, Returns, Direct Debit, Dunning and Account Maintenance. Skilled in handling root cause analysis , SLA management and client support. Followed industry-standard support practices by researching known solutions before redesigning fixes, ensuring faster turnaround, reduced effort, and cost efficiency. Utilized guidance from Project Managers, Team Leads, and Senior SMEs to apply proven resolution approaches rather than reinventing solutions. Applied structured troubleshooting methods across SAP FICO functional, configuration, and production support tickets, improving first-call resolution and reducing repeat incidents. Ensured all externally sourced or researched solutions were validated, documented, and aligned with company standards before implementation.
GicSinc-Lancesoft-Rimini Street inc-And their ClientBase Customized General Ledger,BPC,RAR Accounts Payable, Accounts Receivable and Special Purpose Ledger Sub Modules in FI Module • Proficient in design and configuration of FI sub-modules: General Ledger (FI-GL), Accounts Payable (FI-AP), Accounts Receivables ,(FI-AR) • Integration aspects FI with other functional modules like MM, SD Module; Knowledge on ASAP methodology for rapid implementations • An effective communicator with excellent interpersonal, analytical, problem-solving & organizational capabilities
Serve as primary point of contact for Callidus / ICM.BlackLine,SAP FICO production support, owning end-to-end break/fix ticket resolution across GL, AP, AR, Asset Accounting, and Controlling. I have hands-on experience in SAP IS-U Device Management supporting Electric/Gas/Water utilities. I worked on device configuration, meter installation and replacement, meter reading processes (AMI and manual), and integration with billing and invoicing. I also supported testing and production issue resolution related to meter and device lifecycle processes.Lead and coordinate a managed services team (India & U.S.), ensuring SLA adherence, high-quality resolutions, and effective escalation management. Apply a knowledge-first support methodology—reviewing SAP Notes, internal KBs, historical tickets, and proven resolution patterns—before proposing new fixes, ensuring faster turnaround and cost efficiency. Collaborate with business users and IT partners to clarify issues, document root causes, and communicate solutions clearly. Escalate complex issues to SAP or third-party vendors while maintaining full ownership of the ticket lifecycle. Track support KPIs, prepare leadership status updates, and drive continuous improvement initiatives. Extensively leverage MS Copilot, ChatGPT, and Gemini to accelerate analysis, documentation, and knowledge-base creation, reducing manual effort and support costs
Implemented SAP solutions for Finance, covering Callidus / ICM. ABAP,COPA, Cash Discounts, RAR,GL, AP, AR, Revenue Recognition, and Fixed Assets. Led multiple SAP rollouts, ensuring smooth data migration and system conversions.Delivered hands-on SAP S/4HANA Finance RTR support for GL, AP, AR, Asset Accounting, banking, and financial close. Supported month-end and year-end close activities including accruals, reclassifications, depreciation, foreign currency valuation, and reconciliations. Consistently resolved production issues using a knowledge-driven approach, referencing prior incidents, SAP Notes, and internal documentation as encouraged by project leadership. Assisted with minor configuration changes, master-data updates, and user access troubleshooting. Conducted user training and updated support documentation to reduce repeat incidents. Used ChatGPT and MS Copilot extensively to draft functional explanations, close procedures, and support artifacts—improving response quality and speed
Provided SAP FICO functional support with strong focus on BlackLine,FSCM, RAR,COPA,FICA,BRIM,CI,FICO, RTR and financial reporting. Supported GL postings, AP invoice processing issues, AR clearing, and asset accounting. Applied existing SAP Notes, KB articles, and historical ticket learnings to resolve issues efficiently rather than redesigning solutions. Assisted with SIT/UAT testing and defect resolution. Adopted AI tools (ChatGPT, Gemini) to improve troubleshooting accuracy and documentation turnaround.Designed and managed testing scenarios for consolidation,Regulatory reporting, and corporate accounting. Oversaw MF ALM-based testing and ensured defect-free migration. Skilled in Business Partner, Contract Accounts, Dunning, Write-offs, Payments, and Credit Postings.
SAP FICO S4 HANA SENIOR CONSULTANT AND DELIVERY LEAD Supported Callidus / ICM.BlackLine,FSCM,SAP FICO finance processes during a critical engagement. Resolved GL, AP, and reporting issues by referencing existing documentation, known fixes, and organizational knowledge bases. Provided rapid end-user support during close periods.