United States
Worked on business requirements and technical specifications for Service Catalog. Experience in Customer Service Management (CSM) & Service Portal. Managed Projects /tasks activities using Agile within Service Now. Involved in writing the Catalog UI policies, Catalog Client Scripts variables and variable sets. Created, Modified, and merged various Update sets to deploy them into other instances. Worked on the Data source to integrate with SQL database server using insert and update scripts. Automated the catalog submission using the Run script activity where data insertion takes place in SQL server using automated workflows.
Collaborating with process owners and business stakeholders to convert business needs into ServiceNow functional requirements and to provide solutions and designs. The setup, configuration, and customizations of the ServiceNow instance core. Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications.Scripting and automatic field mapping were created for transform maps.
Gathered and transformed into technical specifications the functional requirements for the Service Catalogue.Establish and manage data integration and API procedures between ServiceNow and other services. Used REST and SOAP messages for interacting with external web-based services. Loading assets into ServiceNow from third-party systems. Using Web Services and Import Sets.Implemented ServiceNow discovery, created discovery schedules with the client's provided segregated IP ranges, scanned those IP ranges, and conducted troubleshooting for nearly all types of devices, including WMI, SSH, SNMP, and others. Developed Service Portals using Angular and bootstrap. For a better end-user experience, ServiceNow is replacing the ESS portal with the service portal. Most upgraded user interface modifications are created from scratch up.
Gathering and analyzing specifications for enhancement requests provided to automate the incident ticketing system and improve the SLA for ticket completion. Developed unique reports using ServiceNow's report module.Participated in daily, weekly, and monthly customer meetings to discuss work progress and future projects.Designed a service catalog for the entire organization that provides a range of services.Participating actively in daily Scrum sessions and knowledge base's user interface customization. Configured and extracted service catalog entries from databases to create user-friendly new CMS user interface pages.