Sacramento, California, United States
Experienced Network Engineer with a demonstrated history of working in the computer networking industry. Skilled in Computer Repair, Domain Name System (DNS), Management, Software Documentation, and Windows Vista. Strong information technology professional graduated from Heald College-Rancho Cordova.
Deliver comprehensive Tier 1-3 technical support for clients nationwide, resolving complex system and network issues via remote access and phone assistance Set up and maintain user’s emails and Hosted Exchange settings through O365 Monitor, maintain, deploy automated scripts, and remediate various client's nodes using NinjaRMM Streamline received help desk tickets and complete daily tasks using Autotask Update and maintain vital information and documentation on client’s networks with IT Glue Secure client’s networks using Sophos and Webroot Maintain and protect client’s data using various back up tools such as Axcient and Acronis
Provide exceptional tier 1 and tier 2 support for 100 small businesses in resolving client systems, printer, and network issues by telephone, remote access, or on-site visit Use NinjaRMM to monitor and remediate over 500 nodes Support Exchange Online, Microsoft Exchange Server 2003-2010, Microsoft SBS 2002-2011, and Microsoft Server 2003-2016 Troubleshoot Office 2003-2016 suites and other third party software through research or contacting manufacturer support Configure VPN for clients using PPTP and SSL protocol Create, adjust group memberships, and maintain user accounts in AD Maintain and support Grandstream and Polycom VoIP phones through Coredial hosted PBX Coach and supervise externs from Unitek College Maintain client’s networks with SonicWALL, Peplink, or Netgear routers Create and maintain WiFi networks with Ubiquiti products and Netgear products Back up offices using Macrium Reflect and Cloudberry with external USB HDDs and NAS devices Terminate and run CAT5e/CAT6 cables in offices with network jacks and to patch panels Support and deploy virtualized servers using Hyper-V
Help in new desktop implementation in all staff offices of the campus Troubleshoot and resolve software, Citrix, hardware, and printer issues on teacher’s PCs Create user accounts for new students and resetting passwords for students on Active Directory Track IT inventory such as toner, printers, and PCs
Restore donated PCs to working state and donate PCs to the less privileged Erase HDD by using tools that adhere to DoD standards Collaborate and work alongside with Sheriff