New York City Metropolitan Area
• Developed a privacy-first product vision and strategy for Amazon Ads to build customer trust. • Led the technical product team in shipping innovative products to enhance customer trust in Amazon Ads. • Collaborated with cross-functional teams to ensure alignment with privacy regulations and industry standards.
Built a new experimentation platform to support Amazon Ads in a cookieless world.
Built Global Amazon Prime delivery products: Amazon Day, No-Rush and Scheduled Delivery, to increase adoption of consolidation and convenience for Prime customers across the world. Owned Worldwide Delivery Operations for key Amazon Prime Delivery products Defined scalable processes to monitor, measure and manage the WW product and financial operations of Consolidation Products that together generate ~ $1B in annual savings. Implemented data-driven approach to define long-term product strategy and secure alignment from cross-functional leadership. Built complex financial and sensitivity models to analyze and inform product roadmaps. Delivered innovative solutions to incentivize prime customers to accept slower shipping thus easing burden on delivery operations while delivering the best CX. Constantly adapted to new initiatives, and redefined metrics and KPIs based on volatile delivery network worldwide during unprecedented operational and network challenges during the Covid pandemic.
Lead team members throughout all phases of project implementation to develop strategic, digital, and operational solutions for clients. Conducted client workshops, led business requirement sessions, performed fit-gap analysis, supported new products launch, and facilitated stakeholder decision making to deploy high-visibility, high-risk projects within tight deadlines. Select projects : - Executed credit card launch readiness assessment for a top Investment Bank in preparation to support 1M new customers/ day post-launch - Planned and executed a comprehensive cloud assessment of the Investment Bank’s Transaction Banking division to support secure cashflows of $300B/day - Achieved program excellence by managing 3 concurrent projects, a budget of $27 Million with 10 global resources for 8 months for a top Pharma client - Facilitated strategic planning process for cloud adoption to achieve operational excellence for a top US fast-food chain - Authored a POV "Infra Operations in the world of Hybrid Cloud" for clients of CIO Advisory practice