Singapore
- Lead Architect for strategic accounts in APJ, responsible for solution architecture and guide the overall delivery of the technology - Craft and execute technical strategies to drive customers’ adoption and use of Kong's API Management platform - Understand, advocate and document customer’s use case, architecture and roadmap - Collaborate with sales team for pre-sales solutioning and scoping
- Lead Field Engineering (FE) and Technical Account Management (TAM) team and practices for Asia & ANZ - Drive Engagement Management and Professional Services Delivery for APJ - Hands on technical leader - Love to run architecture workshops and whiteboarding ; and get my hands dirty !
Responsible for Post Sales Customers Success for Asia's customer base
As a Professional Services Architect, I own the technical relationship with a customer and am responsible for the overall customer success, from inception to solution deployment.
♣ Work with Solace pre-sales,field, training and support teams to help partners and customers learn, use and get the most out of the Solace PubSub+ event mesh platform ♣ Define and deliver on-site technical engagements with customers and partners - evaluate customer technical and functional requirements, propose services offerings, and deliver custom solution engagements in line with best practices to solve customer problems of data movement and distribution ♣ Facilitated and accelerated the adoption of Solace technology by customers in greenfield projects – provided on-site technical leadership, designed messaging architecture blueprints, mentored application teams to use Solace products in accordance with best practices, configured and deployed Solace seamlessly to production. ♣ Developed an intelligent tool in Perl for scanning a customer’s global middleware estate to identify audit and compliance breaches. Automation reduced process turnaround time from 5 man-days to the order of seconds – the solution was extensively appreciated as a significant time saver and deployed across the global estate ♣ As a product training specialist, delivered more than 20 classroom training sessions to provide customers with hands-on experience to develop & deploy applications for Solace in their own environment. Received multiple positive reviews from customers on my ability to clearly articulate and explain solutions to the complex problem of reliably moving large volumes of data through messaging. ♣ Conducted multiple operational readiness assessments to help customers better understand the health of their Solace estate, in areas like performance, scalability, reliability, monitoring and management. Identified gaps and proposed mitigation plans to help multiple customers get maximum value out of their Solace investment with improved use of the product.
★ Middleware – Solace Professional Services Catena Technologies are consulting partners with Solace. Seconded from Catena, I have worked as part of Solace’s Professional Services Group in multiple engagements to assist their customers in the monitoring, management and operation of Solace products ♦ Worked closely with application development teams to review their architecture and ensure that it is in line with best practices – provided recommendations for the improved use of the messaging platform. ♦ Built and deployed Solace appliances for critical business projects ♦ Designed and implemented an intelligent tool in Perl for automating the creation and deployment of middleware environments ♦ Lectured courses on messaging patterns and paradigms, as well as best practices for messaging architecture and design, to share technical expertise with the team I accelerated the adoption of ‘Solace Systems’ as the middleware platform for a leading Australian investment bank’s IT systems by reviewing and certifying their Solace infrastructure for operational readiness before moving to production ♦ Presented best practices for monitoring, management and support for operating Solace in a production environment with minimum risk and reduced cost ♦ Configured and verified security aspects of such as SSL, LDAP for Solace and performed platform hardening ★ Process review and improvement ♦ Analyzed the different process models used at the bank to deliver solutions - interviewed individuals from project delivery teams to gather information about the software development processes from project inception to delivery and post-production support ♦ Proposed a unified model for delivering solutions with increased efficiency, reduced effort and cost, as well adaptable to changing requirements
★ Middleware – Solace Professional Services I worked with the Communication Middleware team at a leading investment bank in London & Singapore. Solace was their platform for enterprise messaging, supporting applications across multiple business lines. ♦ Managed and maintained a global Middleware estate of ~200 Solace appliances – initiated and let firmware & software upgrades, and decommissioning of legacy tools to promote environmental stability ♦ Provided effective 2nd line production support to application teams spread across multiple geographies and time zones. ♦ Created a comprehensive knowledge base for Solace incident management to improve incident resolution times the efficiency of production support processes ★ SOA and Governance Delivered an SOA-based architecture for a leading private bank in Singapore, integrating new and existing applications. ♦ Created a framework for delivering services and connecting applications to the ESB – set up processes for service delivery to optimise turnaround time. ♦ Defined functional and technical requirements for the Enterprise Service bus, such as messaging, orchestration,security and auditing ♦ Designed and developed model services using the TIBCO suite, to demonstrate service orchestration ★ Business process management Engaged in multiple projects to improve the performance and efficiency of the existing business processes for the automation of credit card application processing at a consumer bank ♦ Liaised with business users to gather and analyse document requirements on business workflows, and translated them into functional and technical specifications ♦ Designed application workflows, business logic and front-end user interface using TIBCO iProcess ,BusinessWorks and GI Portal Builder, respectively ★ I have worked on multiple research and development projects using C,C# and CUDA
Managed a residence of 300 students through active community development, conflict resolution, policy enforcement and peer counseling