Minneapolis, Minnesota, United States
- Oversees technology and administrative services for a small business specialized in residential and commercial lighting control and motorized window treatments - Analyzes and interprets blueprints to meet project specifications
- Assists the transit administrator with day-to-day transit operations such as facility and route service monitoring and investigation and follow-up of customer concerns - Performs data collection and evaluation for federal and state reporting, service planning and service quality assurance
- Executed store operations such as managing inventory, opening and closing the store and deploying staff as necessary - Trained 100+ new employees over 6+ years of employment and provided ongoing coaching to all team members - Outperformed store goals with 60% improvements in key metrics including store cleanliness and customer connection scores
- Demonstrated exemplary communication and interpersonal skills by developing, building and maintaining diverse customer and staff relationships - Ensured superior customer experience by addressing concerns, building rapport, demonstrating empathy and solving problems in the moment