Austin, Texas, United States
Skilled Software Engineering Professional with a passion for problem-solving, algorithms, and forward-thinking design. Harnesses a diverse skill set from over a decade of experience in infrastructure engineering across a wide range of software and systems. Enthusiastic about identifying patterns and leading inventive solutions that enhance and transform the impact of our technology.
- Facilitate resolution of high-priority projects by driving collaboration within cross-functional teams to meet competing stakeholder interests and ensure timely outcomes. - Design and implement novel automation in Python and Bash to increase team efficiency via manual process reduction. - Manage compute engineering requests and command critical incidents and outages to ensure system reliability. - Lead firmware validation PoC - ensuring no regressions on 4,400 high-frequency trading systems.
- Supervised root-cause analysis of software issues for key finance and healthcare accounts, receiving outstanding feedback from internal and external teams about improvements to communication, efficiency, and issue resolution. - Identified critical missing product functionality, presented a solution to executive leadership, and managed the reprioritization of engineering workflows to avoid customer failure.
-Diagnose and resolve issues on PowerEdge hardware, various OSes, and Force10 switches. -De-escalate high-visibility clients via fast resolution and thorough explanations. -Provide and facilitate proactive maintenance, solutions, and best-practices to prevent future issues. -Collaborate with account team to ensure client is receiving the best possible solutions for their needs. -Build tools to help the team in addition to regular case duties. -Averaged 25% lower redispatch rate due to unresolved issues than peers. -Averaged near 100% customer satisfaction on surveys.
- Assist SMB and datacenter customers with issue resolution over the phone. - Diagnose and resolve issues on PowerEdge hardware. - Troubleshoot OS issues on Windows Server, VMware vCenter, Citrix XenServer, Red Hat Enterprise Linux, and more. - Network with and engage other resources to help expedite resolution and find the best solution for the customer. - Help train others joining the team.
- Engage with clients over the phone to diagnose and resolve issues. - Resolve issues with Rack and tower server hardware and Windows Server. - Engage with upper level engineers to solve more challenging issues.
-Deploy and maintain mission critical departmental servers and desktops -Troubleshoot and coordinate with OU IT for resolution of network issues -Create and maintain departmental server and client documentation -Provide hands-on technical support for users of server and client systems -Manage Linux LDAP authentication for the department