United States
Spencer Wilson is a senior leader with more than 20 years of experience in finance and business transformation, currently serving as Chief Commercial Officer at Gatestone & Co. In this role, he leads commercial strategy, revenue growth, and market expansion, guiding one of North America's longest-standing outsourcing firms as it approaches its centennial. Throughout his career, Spencer has specialized in helping enterprise organizations transform how they deliver operational performance at scale, engage customers, and manage risk. He has built and led commercial functions spanning customer experience delivery and digital-first servicing models, with deep experience across onshore, nearshore, and offshore operating environments. His work sits at the intersection of commercial growth and operational design — structuring client solutions that balance cost, quality, compliance, and customer outcomes. Spencer partners closely with CEOs, COOs, CIOs, and transformation leaders across banking, fintech, telecommunications, retail, healthcare, and other industries, bringing a practitioner's understanding of the levers that drive CX economics and a strategist's view of where the industry is heading, particularly as AI reshapes the delivery model. He is a frequent voice on the future of outsourcing, the evolution of the industry, and the commercial disciplines required to build durable client partnerships in a rapidly changing world. Spencer earned his undergraduate degree in economics from the University of Toronto before attending the Yale School of Management. Spencer is active in charitable endeavors and serves as a board member and supporter of several organizations, including Gatestone Gives.