Sorin Voicu

Principal Customer Success Manager @Oracle

Bucharest, Bucharest, Romania

About

Sales professional with 10+ years of experience driving revenue growth across enterprise tech — Oracle, Lenovo and Micro Focus My background spans direct sales, channel sales, and customer success — giving me a 360° view of how to build pipelines, activate partners, and turn relationships into consistent revenue. I’ve managed 50+ channel partners across the UK&I region, consistently overachieving targets quarter after quarter. I thrive in complex, consultative environments where trust and strategy matter as much as numbers. Whether managing a partner network or a portfolio of enterprise accounts, I bring the same approach — own the territory, build real relationships, and deliver results. Currently pursuing an INDE MBA at Bucharest Business School to sharpen my strategic edge.

Experience

  • Principal Customer Success Manager at Oracle
    Sep 2024 - Present · 1 yr 11 mos

    Manage a portfolio of 20–40 enterprise and strategic accounts across North America, acting as a trusted advisor to ensure customers maximise the value of their Oracle investments. Focused on driving product adoption and improving customer retention — building long-term relationships that translate into measurable business outcomes for both clients and Oracle.

  • ISG Channel Partner Account Manager at Lenovo
    Jun 2021 - Jun 2024 · 3 yrs 1 mo

    Managed a network of 50+ channel partners across the UK&I region within the ISG (Infrastructure Solutions Group) portfolio, driving revenue growth and long-term partner engagement. Built and maintained strong relationships with key partners, acting as their primary point of contact and strategic advisor — ensuring alignment with Lenovo’s commercial goals and exceeding sales quota every single quarter throughout my tenure. Spearheaded initiatives to grow partner revenue through joint business planning, enablement programs, and pipeline development — turning underperforming accounts into consistent contributors.

  • Software Support Sales Representative at Micro Focus
    Oct 2019 - Jun 2021 · 1 yr 9 mos

    Responsible for driving sales initiatives, targeting both company's installed base and non-company accounts. Focus on expanding wallet share and achieving product quotas. Engage in proactive sales efforts, including "cold calling" and integrated solutions selling. Provide input into quota objectives and strategic direction. Collaborate cross-functionally with diverse customer stakeholders. Manage pipeline and forecasts. Utilize market research to inform client interactions.

  • MySQL Business Development Consultant at Oracle
    May 2018 - Oct 2019 · 1 yr 6 mos

    Collaborated with MySQL Inside and Field Sales to enhance pipeline development through the Demand-to-Close program, utilizing CRM systems and internet tools for efficient lead prospecting. Conducted lead qualification and supported sales representatives in territory to drive pipeline growth, meeting daily outbound call and monthly-qualified lead quotas.

  • Sales Support Consultant at Dell
    Sep 2017 - May 2018 · 9 mos

    Collaborates with experienced employees to develop and manage contracts and quotations for accounts based on established protocols. Cultivates relationships with customers and internal stakeholders to resolve discrepancies. Provides comprehensive insights into customer purchasing behaviors, discounts, maintenance schedules, and product usage to support the Asset Management Services (AMS) team.