Singapore
As the Global Head of Inclusion for International Wealth and Premier Banking at HSBC, I lead the development and implementation of our 3-year Inclusion strategy, The 4 Components of Success (4CoS). This customer-centric approach focuses on fostering a culture of inclusion across customers, colleagues, and communities to drive innovation and shareholder value. Collaborating with data science teams, our initiatives include leveraging diversity insights to optimize customer service processes and launching impactful programs like the Black Heritage Sponsorship initiative with KPMG. With close to 20 years of experience in leading diversity and inclusion strategies across APAC and global markets, I am dedicated to embedding customer centric inclusive practices that align with business objectives and create measurable outcomes. My expertise lies in stakeholder engagement, public policy, and fostering organizational growth through culture transformation. I am passionate about empowering organizations to adopt customer-centric, sustainable practices that reflect a commitment to equity and inclusion.
Developed and launched “4 Components of Success” (4CoS), IWPB’s 3-year D&I strategy starting in 2024. This approach focuses on unlocking opportunities for Customers, Colleagues, and Communities, through our Culture of Inclusion. Through embedding this approach we aim to unlock innovation and drive shareholder value. Key initiatives include deepening our use of data to keep customers at the heart of our D&I approach. Working with our data science teams we gained insight on the the correlation between diversity and call center customer outcomes to inform process optimization. Other initiatives include the launch of the Black Heritage Sponsorship program with KPMG, Talent Spotlight which aims to use data and other insights to identify hi-po mid career women seeking their next opportunity, supporting the launch of Asia’s first Social Mobility research report with Community Business, and the introduction of customized D&I Roadmaps for each of the business executives on the IWPB operating committee. A member of the IWPB global HR leadership team, member of the Group Inclusion leadership team. Provide active D&I consulting for the IWPB CEO, the IWPB Exec Committee, Chief of Staff teams, HRLT and wider IWPB HR teams.
Led the APAC D&I strategy covering 30,000+ employees and 14 markets. A member of the APAC HR leadership team with a dotted line to the APAC MedTech President. Introduced a 2-year APAC DEI Roadmap driving a consistent DEI strategy with measurable outcomes across a heavily matrixed organization. Oversaw the APAC DEI Executive Council and APAC DEI Volunteer Leadership Network to execute our DEI strategy with tight alignment to business & talent objectives. Founded the Ageing Business Roundtable in partnership with the Singapore University of Social Sciences consisting of 50+ MNC companies. Drove insights on ageing as a source of innovation resulting in quarterly white papers. Won Best Company for the Advancement of Women at AmCham China Women’s Empowerment Awards 2021, Top Workplaces in Asia Asia Corporate Excellence and Sustainability Awards (ACES) 2021.
As part of Dell's Chief Customer Office, I developed and led an award winning D&I strategy for Dell across Asia Pacific, China & Japan. In this role I was responsible for building a customer centric diversity organization across 18 countries in Asia Pacific. This included developing our regional strategy, engaging our executive leadership, overseeing the integration of diversity & inclusion across the expanded Dell Technologies APJC organization, identifying and forming partnerships with external organizations, speaking regularly at external forums, conducting media interviews, driving initiative roll out, setting success metrics, and developing and managing budgets. Developed Dell Technologies Select (Top 100 accounts) and Channel Sales Enablement DEI solutions to deliver value adding services for customers in close partnership with the APAC VP for DTS and Channel Sales leaders. Solutions focused on optimizing digital transformation solutions through inclusive leadership practices. Solutions were delivered directly to DTS customers as well as training for Channel sales reps as part of sales capability building.
Oversaw the Community Business diversity & inclusion corporate membership network and strategy across the APAC region. Served as part of the core leadership team that drove the sales and growth of our consulting practice. Responsibilities included corporate membership sales & benefits, business development, program development, stakeholder engagement, external speaking, and thought leadership development. Community Business is a unique not-for-profit organization dedicated to advancing Corporate Social Responsibility in Asia. Community Business works with some of the world’s leading companies to specifically focus on four key areas of CSR: Diversity and Inclusion, Community Investment, Work-Life Balance and CSR Strategy.
Led the market entry and growth of the WEConnect International Greater China office to advance supplier diversity in the region. Growth was achieved by increasing sponsorship revenue, facilitating business opportunities between diverse suppliers & leading multinational corporations, identifying & certifying women owned business, and developing relationships with key U.S.-China businesses, government & multilateral stakeholders to promote supplier diversity. Incubated and oversaw the WEConnect China 2013 Marketplace attended by 200 women entrepreneurs and multinational companies. Powered by Walmart China, this event hosted 8 one-hour long workshops, 27 booths, and 53 matchmaker meetings. Resulting in 30k USD generated in a single day, we directly empowered women via greater opportunities and increased market access.