Brooklyn, New York, United States
Independently manage scheduling, client communication, and service coordination for 10+ recurring clients while maintaining detailed care records and service documentation
Created internal reference documentation for allergen and product information Supported inventory, transactions, and daily operational workflows Provided customer support and product education in a specialty retail environment
Supervised daily operations and coordinated scheduling for a team of approximately 10 staff members Managed staffing logistics and shift coverage to ensure consistent service delivery Served as a primary point of contact for customers and resolved operational issues in real time Operated in a fast-paced environment requiring multitasking, coordination, and systems thinking
Reviewed structured datasets for accuracy, consistency, and adherence to project guidelines Identified data quality issues and provided detailed feedback to improve dataset reliability Applied complex evaluation criteria to support quality assurance initiatives
Managed and audited approximately 200 prescription, insurance, and payment records daily within regulated pharmacy database systems Served as lead for approximately 15 technicians, providing workflow guidance and operational support during high-volume periods Developed a data entry process flowchart that was adopted as a training resource across Truepill locations in approximately 8 states Conducted quality reviews of remote employees' work as part of a small audit team, identifying errors and providing corrective feedback to maintain data accuracy Coordinated with pharmacy, inventory, warehouse and support teams to maintain workflow efficiency and data integrity during high-volume operations Maintained compliance and confidentiality while handling sensitive patient, prescription, insurance, and payment information