Melbourne, Victoria, Australia
Supply chain and operations professional with global experience across inventory management, logistics, account management, and customer success. I specialise in connecting commercial strategy with operational execution — using data to drive smarter inventory decisions, improve efficiency, and support revenue growth across international markets. My experience spans end-to-end supply chain management, wholesale and eCommerce operations, and managing key accounts across APAC, Europe, and the Americas. I’ve worked across high-growth brands, building scalable systems, optimising logistics processes, and strengthening customer relationships from onboarding through to long-term account growth. Comfortable operating cross-functionally, I partner with sales, marketing, and leadership teams to align demand, supply, and customer experience. Known for being hands-on, commercially minded, and solutions-focused, I thrive in fast-paced environments where I can bring structure, clarity, and momentum to complex operations.
Own global inventory strategy across APAC, Americas, UK, and EU, ensuring optimal stock levels, capital efficiency, and alignment with commercial demand. Key Responsibilities: - Manage global inventory portfolio across multiple markets and sales channels - Operate a just-in-time inventory model for high-value stock - Build and maintain demand forecasts using sales data, marketing activity, and pipeline insights - Allocate stock across D2C, B2B, and distributor channels based on demand and priority - Partner with commercial teams to align inventory planning with growth targets
Lead global inventory strategy and logistics operations across APAC, Americas, UK, and EU, optimising stock efficiency and supporting commercial growth. Key Responsibilities: - Managed end-to-end global inventory portfolio across multiple markets - Forecasted inventory using sales data, marketing activity, and pipeline insights - Coordinated global logistics, including 3PL management, freight, and compliance - Oversaw inbound/outbound operations and optimise shipping costs - Supported seamless product availability through strong alignment with inventory and supply chain teams
Managed global customer accounts post-sale, driving retention, onboarding, and revenue growth through strong relationship management. Key Responsibilities: - Managed ANZ and international accounts post-sale lifecycle - Delivered onboarding and training across digital product suite - Identified and executed upsell opportunities - Built strong customer relationships to drive retention - Collaborated with supply chain and logistics to ensure product availability - Supported seamless delivery and ongoing client success
Managed key UK/EU accounts, driving brand expansion and sales performance across wholesale and digital channels. Key Responsibilities: - Managed key wholesale accounts across UK and EU markets - Delivered against monthly sales targets - Supported brand growth through wholesale marketing initiatives - Managed Amazon account to expand EU market reach - Led digitisation of wholesale operations
Managed NZ and SEA retail and corporate accounts, driving revenue growth and strategic account development. Key Responsibilities: - Managed retail and corporate client accounts across NZ and SEA - Delivered sales forecasts and performance reporting - Conducted range reviews and sell-through analysis - Worked toward monthly, quarterly, and annual targets - Collaborated on wholesale marketing campaigns and EDM calendar
Managed sales operations and client relationships across retail, corporate, and distributor channels. Key Responsibilities: - Supported national sales targets across multiple channels - Managed AU Sales Agent Network communications and admin - Coordinated stock allocation and inventory with operations
Acted as the primary point of contact for wholesale clients and retail customers, managing end-to-end order processes while delivering high-quality customer service and supporting ongoing account growth. Key Responsibilities: - Managed and nurtured long-standing client accounts while supporting onboarding of new customers - Handled all inbound queries, sales, and order processing, including payments and invoicing - Coordinated closely with warehouse operations to ensure accurate and timely fulfilment - Calculated freight costs and organised shipments with logistics providers - Delivered responsive, high-quality customer service via phone and email
Delivered customer support and contributed to marketing and retention strategies in a fast-paced e-commerce environment. Key Responsibilities: - Managed customer communications across email, phone, and social platforms - Supported marketing initiatives to improve retention and loyalty - Created copy for marketing and communications - Assisted with warehouse operations and order fulfilment - Contributed to social media and email campaigns