Belgium
My engineering diploma led me to take responsibilities in a variety of fields including Operations Management, Manufacturing and On Site services, QHSE system development, Supplier and Supply chain Management and Business Development, in international environments. Managed teams up to 110 people
Product Manager for Equipments & Installation and TGCM Services. Responsible for defining global strategy on this segment of products
Lead a team of 107 professionals, member of the Executive Committee • Head of Customer Service, Planning, Nurse and Technicians Field Team, Procurement & Maintenance Workshop • Define and implement Benelux Operations strategy • Support business and therapy development in strong relation with Sales & Industrial Pharmacist • Drive change (new governance, values, structure, culture) • Implement strong efficiencies program to enhance P&L (target 590k€/year) • Develop Customer Experiences through different channels (call center task force, customer surveys, proximity care centers) - Abandonned calls reduced from 23% to 5% , waiting time from 3,5min to 1,2min • Externalization of some O2 activity (10 employees, 170k€ yearly efficiencies) • Acquisition of Dutch company : Due diligence for Operations - risk assessment
Head of Cryolor Singapore Representative Office Management of regional business development for Cryolor, a world class manufacturer of bulk storage and transportation vessels for liquid gases Air Liquide Key Account Manager
Management of Air Liquide Warehouse, delivered goods quality control service and supplier inspection team for Cryogenic, Aerospace, Aeronautic projects. Team : 17 people. Purchased volume : 60M€ / year Define and implement supplier evaluation policy and processes according to ISO9001 & EN9100 requirements Define and plan supplier inspections for critical supplies and/or critical project Ensure quality and on time deliveries of purchased goods
Optimization of TGCM (Total Gaz & Chemical Management ) costs, best practices and organisation sharing between two customer sites. Identify topics of interest and estimate paybacks Define methods and management tools Define a standard TGCM contract, working with AL lawyers
Build & Propose TGCM services contract to ST Microelectronics Management Implement TGCM contract and manage day to day operations. Team : 25 people Customer interface Ensure safety and quality of operations within TGCM scope Ensure profitability of the TGCM contract Participate in «Worldwilde TGCM Meetings» to share and benchmark activities between TGCMs
Define and implement quality policy and processes to obtain ISO 9001 V2000 certification Deploy quality system on site (information, training, audits...)