Greater Philadelphia
Motion is hiring! https://motionapp.com/careers
Managed around 30+ mid-market customers around $10MM in total ARR. Delivered 4 consecutive quarters of 100% Business Review completion; CSAT avg score 4.9/5. Supported broad set of stakeholders while supporting existing teams to drive adoption and retention, 2+ years of end-user technical documentation.
- Outlined executive level frameworks/account mapping, Center of Excellence, and completed QBRs with customers - Built cross fx playbooks to scale amongst renewals <> CS processes along with finance <> CS processes, saving over $5 million in ARR - Partnered with ops to create compelling content including case studies, testimonials, and success stories - Created & hosted 1:many sessions, resulting in customer reference program and provided speaking opportunities to customers
- Work cross functionally with Sales, Product, Support, Engineering and Renewals to ensure strong customer growth and retention. - Partnered closely with recruitment to establish the CS org’s first New Graduate program as a part of our larger workforce development mission, leading candidate interviews and selection to build an early-career talent pipeline. Used onboarding software to build out all training materials, weekly assessments and progression trackers (Notion, Deel, Ashby) - Detail oriented with experience in data management and analytics & presentation development. - Managed a high volume of email and/or chat support tickets
- Facilitate B2B meetings with C-level executives to identify and fill gaps in back-office systems, specialized healthcare - Generated over $1 million in new pipeline for small-midsize business space, exceeding quota by 20% - Conduct high volume prospecting via inbound and outbound calls (10,000 accounts) to qualify leads and progress opportunities - Solutions consulting, sales and marketing materials to meet persona needs in finance, supply chain, and HR - Met needs of HR teams by filling gaps in administration, payroll support, procurement, and compliance workflows - Metrics - FY22 Q3 Attainment – 126% quota - FY22 Q2 Attainment – 120% quota - Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience - Previous experience with Internet and networking technologies and products, including email security products - 5+ years experience in SaaS Customer Success with enterprise customers 100% remote