Bengaluru, Karnataka, India
L2 Network Engineer with expertise in Linux, PostgreSQL, Red Hat, 802.1x, TACACS, SNMP, HTTPS, and wireless technologies. Successfully resolved 1,200+ cases, including high-severity and escalated issues, providing expert troubleshooting and customer support. Skilled in AAA authentication, Aruba ClearPass, Airwave, and WLC, with experience in network security, access control, and infrastructure optimization. Proficient in deploying Linux servers on bare-metal, virtual environments, and AWS, integrating with Active Directory and implementing robust security policies. Passionate about network security and cybersecurity, with CEH knowledge and a strong interest in access control and threat mitigation. Recognized with awards at Movate and HPE, highlighting my commitment to excellence, problem-solving, and technical expertise as a TAC Engineer.
▸ Resolved 1,200+ cases, including high-severity and escalations, with expertise in OSI Model, TCP/IP Model, HTTPS, SNMP, DNS, DHCP, ARP, PING, SSL, Traceroute, Linux, and Database Management. ▸Managed global customer tickets with varying priorities, providing quick assistance, standby support, and thorough root cause analysis for complex issues. ▸ Collected and analyzed debug and dump-level logs, ensuring accurate diagnostics and effective escalation when needed. ▸ Proficient in Aruba Airwave and ClearPass, ensuring secure network environments through monitoring and access control. ▸ Specialized in AAA server deployment, upgrades, licensing, and authentication troubleshooting (MAC-Auth, 802.1X, EAP-PEAP, EAP-TLS, TEAP) within Aruba ClearPass. ▸ Configured and troubleshot network security policies, captive portals, and device profiling using Aruba Controllers, IAP, and Cisco WLC. ▸ Deployed and managed Linux servers on bare-metal, virtualization environments, and AWS, integrating them seamlessly with Active Directory and network infrastructure. ▸ Led live troubleshooting sessions, root cause analysis, and enforcement policy configurations to enhance wireless security and access control.
▸ Implemented and configured servers across bare-metal and virtualization environments for optimized performance and reliability. ▸ Diagnosed and resolved Level 1 issues, ensuring timely and effective solutions for customer concerns. ▸ Enhanced system performance and troubleshot protocols including SNMP, SSH, HTTPS, NGINX, PostgreSQL, and SSL to maintain secure and efficient operations.