Greater London, England, United Kingdom
I specialize in Customer Success with a focus on the EMEA region, boasting almost a decade of experience in account management. My track record speaks for itself — high customer retention rates and consistent achievement of sales targets. I excel at collaborating with stakeholders to drive project objectives and foster strategic conversations.
• Focus on expansion, retention, and adoption. • Manage multiple strategic/global accounts. • Secure long-term relationships, drive adoption, strategically work with existing customers to upsell new products and services, drive expansion, customer relationships and loyalty, and provide customers with the absolute best in class service and support to ensure value is being delivered. • Strategically align with the customer by deeply understanding their current and future use-cases • Analyze complex enterprise deployment concerns and orchestrate resources and tactics to address them. • Work with the internal teams to deliver best-in-class customer service. • Build trust and credibility with customers by consistently delivering what you say you will through superior follow-through. •Schedule, organize, run quarterly business reviews, operational and strategic meetings. Build joint success plans, assist marketing with references, NPS scores.
Managed strategic enterprise accounts across EMEA, ensuring customers realised measurable value from supply chain intelligence and analytics solutions. Led onboarding and implementation programmes from discovery through deployment, adoption, and operational integration.
Managed a portfolio of enterprise customers across EMEA, driving adoption, retention, and expansion of data intelligence and governance solutions. Helped organisations establish trusted, discoverable, and governed first-party data assets to improve data literacy and decision-making.
Managed strategic global enterprise accounts with ARR exceeding $1M, driving adoption, retention, and expansion across data, analytics, and AI programmes. Guided customers through the full implementation lifecycle, from discovery and solution architecture to production deployment and operational scale.