Cluj, Romania
Technical Writer | Language & Communication Specialist | Soft Skills Trainer Technical writer helping IT companies guide users through clear, intuitive journeys, reducing errors and support requests. I build clarity where complexity meets people. Experienced in transforming complex technical information into clear, usable documentation for diverse audiences. I’ve worked across healthcare, industrial software, and ICT, collaborating with engineers, product teams, and subject-matter experts to produce structured, user-focused content. Cognitive mediator between complexity and clarity, systems and people, abstract ideas and practical use, institutions and individuals. I do not just explain things - I translate values, structures and intentions. I create and maintain user documentation, instructional materials, and other related content, with a strong focus on clarity, consistency, and usability. I enjoy turning technical jargon into information that supports real users and reduces friction in learning and adoption. With a background in technical writing, academic writing, and language education, I bring precision and editorial rigor to documentation. I’m a certified Cambridge and Aptis examiner and an experienced translator (English ↔ Romanian), ensuring accuracy and accessibility across languages. I’ve designed and delivered training courses and workshops on communication, presentation skills, and teamwork for students and professionals in both academic and corporate environments, an experience that directly informs how I structure effective learning-oriented documentation and spills over into the way in which I write technical documentation as well. I have over 10 years of experience in higher-education strategy, policy design, and quality assurance, including work with global rankings and academic publishing. Former Executive Editor of the Journal of Research in Higher Education (ERIH+). Citizen scientist and active Wikipedian, committed to open knowledge, clear communication, and collaborative learning. Domains: Healthcare | Industrial Software | ICT | Academia Tools: Arbortext, XML/DITA, Jira, Confluence, SharePoint, Adobe InDesign, LMS platforms, MS Office Core strengths: Technical writing, information design, attention to detail, cross-functional collaboration, clear communication
Created, edited, and maintained technical documentation for healthcare software solutions, including user manuals, data sheets, configuration guide, installation guides, online help, and training materials. Collaborated closely with software developers, testers, product owners, UX designers and other colleagues to gather requirements and translate complex system behavior into clear, user-focused content. Structured and standardized documentation using XML/DITA in Arbortext, ensuring consistency, reusability, and compliance with internal documentation standards. Reviewed and updated documentation in line with product changes, new features, and regulatory or quality requirements specific to healthcare environments. Contributed to documentation quality assurance by editing for clarity, accuracy, terminology consistency, and usability. Supported knowledge transfer and onboarding by producing instructional and learning-oriented materials for internal and external users. Managed documentation tasks and workflows using Jira and Confluence, working in Agile development environments.
Delivered speaking and writing assessment services for Cambridge Assessment and Aptis exams, in line with established standards, procedures, and quality criteria. Evaluated written and spoken language for accuracy, coherence, structure, and task fulfillment, ensuring consistent and fair assessment outcomes. Applied detailed marking rubrics and assessment frameworks, demonstrating strong attention to detail and consistency in quality evaluation. Maintained strict compliance with confidentiality, standardization, and quality-assurance requirements. Developed a high level of editorial judgment and linguistic precision, directly transferable to reviewing and refining technical documentation.
Designed and delivered training programs focused on communication, presentation skills, teamwork, and knowledge transfer for students and student organizations at local, national, and international level. Developed structured training materials, presentations, and learning resources, translating abstract concepts into clear, actionable guidance. Adapted content and delivery to diverse audiences and contexts, ensuring clarity, engagement, and learning effectiveness. Applied principles of instructional design and adult learning, skills directly transferable to creating user-centered technical documentation and training materials. Facilitated workshops and interactive sessions, strengthening skills in audience analysis and information structuring.
Translated and edited written content between English and Romanian, ensuring accuracy, consistency, and clarity across diverse subject areas. Applied strong editorial judgment to refine structure, terminology, and tone, producing precise and accessible texts. Reviewed and adapted content for different audiences and contexts, maintaining meaning while improving readability. Supported multilingual communication by aligning terminology and style, skills directly transferable to localization-aware technical documentation. Created and reviewed subtitles for video content, ensuring timing accuracy, linguistic clarity, and accessibility for diverse audiences.
Responsible for the university’s participation in major international higher-education rankings, managing complex data submissions in line with detailed methodologies and reporting standards. Collected, validated, analyzed, and structured institutional data, ensuring accuracy, consistency, and traceability across multiple reporting cycles. Interpreted ranking methodologies and guidelines, translating them into clear internal guidelines. Produced structured reports, presentations, and written materials for internal stakeholders, supporting strategic decision-making and institutional planning. Maintained and updated procedural documentation and guidelines, contributing to improved information management and process clarity.
Advanced research based on my PhD thesis, focusing on leadership and governance in Romanian higher-education institutions. Analyzed complex organizational structures, policies, and practices, synthesizing findings into structured reports, publications, and presentations. Produced high-quality academic documentation, including peer-reviewed articles and conference materials, demonstrating advanced writing, editorial, and data-analysis skills. Collaborated with faculty, administrators, and research teams to collect, organize, and interpret institutional data. Applied rigorous research methodologies and quality assurance processes, skills directly transferable to structured technical writing and documentation in professional environments. Google Scholar profile: https://scholar.google.com/citations?user=eEC7zZ4AAAAJ&hl=en
Thesis title: The Idea of the University Conducted in-depth research on philosophical models of the university and their implications for contemporary higher-education systems. Analyzed complex theoretical frameworks and synthesized them into clear, structured written arguments and academic publications. Produced extensive long-form documentation (doctoral thesis, articles, conference papers), demonstrating advanced research, writing, and editorial skills. Engaged in rigorous peer review, revision, and quality-assurance processes characteristic of academic publishing. My Google Scholar profile: https://scholar.google.com/citations?user=eEC7zZ4AAAAJ&hl=en