Dubai, United Arab Emirates
Experienced logistics and operations professional with a strong background in shipping, delivery, and ICQA (Inventory Control & Quality Assurance) across Saudi Arabia, Egypt, and the UAE. Skilled in warehouse accuracy, process optimization, and team leadership, with a proven record of leading ICQA operations and driving accuracy improvements across multiple fulfillment centers in the MENA region. Known for maintaining high standards of quality, safety, and efficiency, and for building teams that deliver consistent operational excellence. Passionate about continuous improvement, data-driven decision-making, and helping organizations achieve better control, performance, and results. Currently focused on developing further within the logistics and quality management field, taking on new challenges and broader leadership responsibilities
- Managed inventory control and quality assurance operations across multiple high-volume fulfillment centers in the UAE, ensuring compliance with global quality standards and company KPIs. - Oversaw daily warehouse operations, including cycle counting, quality audits, and issue resolution, ensuring accuracy in inventory reporting. - Developed and enforced operational procedures and quality standards to maintain high safety and accuracy levels. - Coordinated closely with cross-functional teams — including operations, logistics, and IT — to streamline workflows and improve efficiency. - Utilized data-driven analysis to identify bottlenecks, enhance performance metrics, and support strategic decision-making. - Led training programs to enhance team capabilities in inventory management, compliance, and quality assurance. -Provided regular performance reports to senior management, highlighting operational achievements, challenges, and improvement plans. -Played a key role in onboarding and mentoring new team members to ensure rapid integration and productivity.
- Supervised inventory control and quality assurance teams across UAE Fulfillment centers . - Conducted regular audits to ensure accuracy of inventory and operational processes. - Trained and coached team members on best practices in inventory management and quality control. - Assisted in implementing operational strategies that improved productivity and reduced errors
- Supervised inventory control and quality assurance teams across Cairo FCs. - Conducted regular audits to ensure accuracy of inventory and operational processes. - Trained and coached team members on best practices in inventory management and quality control. - Assisted in implementing operational strategies that improved productivity and reduced errors
- Coordinated with logistics teams to ensure timely and accurate order fulfillment. - Developed tracking and reporting systems to enhance operational efficiency. - Resolved delivery-related issues, improving customer satisfaction rates. - Assisted in process documentation and compliance with operational standards
-Provided high-quality customer support for shipping and delivery inquiries. -Managed customer communication to track shipments and resolve issues. -Collaborated with logistics and operations teams to improve service delivery. -Maintained a strong record of customer satisfaction and issue resolution
- Managed daily shipping operations, ensuring accuracy and timeliness. - Maintained close communication with clients regarding shipment status. - Assisted warehouse teams with logistics and documentation. - Contributed to operational efficiency by implementing process improvements