Kitchener, Ontario, Canada
I managed the day-to-day operations of a busy multidisciplinary rehabilitation clinic, supporting physiotherapists, chiropractors, and occupational therapists while ensuring a smooth and positive experience for patients. My role focused on backend clinic operations, direct billing, and workflow efficiency. I handled MVA billing through HCAI, private insurance claims and follow-ups, and accounts receivable clean-up and collections. I worked closely with lawyers and auto insurance companies to support MVA patients and help keep the circle of care running smoothly. I also oversaw client intake, scheduling workflows, EMR records, and billing documentation, making sure patient and billing information stayed accurate and organized. A big part of my role was interviewing, training, and managing front desk administrators, supporting team performance, and improving internal workflows and SOPs. I regularly participated in leadership meetings, helped plan clinic operations, and supported service improvements. I’m known for being organized, calm under pressure, tech-savvy, and reliable — the person who keeps things running smoothly behind the scenes so clinicians can focus on patient care.