Greater Bengaluru Area
A Certified Scrum master , Project management, PMP course, Manager with an experience of 10 years and total experience of 17 years. Working in Cybersecurity domain as data operation Manager. Proficient in Salesforce. Previous experience in CDM industry. Handling Operations. Having experience on channel management, business operations and engagement with clients within the organization. Ensuring flawless delivery, driving internal automation and process optimization. SCM, Data Mining, manual testing.
Led all aspects of operations entailing transitions, project execution, client / stakeholder engagement, knowledge sharing, service delivery, MIS reporting and staff management with key focus on profitability & cost reduction • Skills in delivering solutions entailing incident & problem management, integrated operations support and maintaining a multi-platform computing environment of servers, applications & database to build reliability of services for key clients • Excels in facilitating process reviews for ensuring adherence to compliances & standards • Customer-centric professional focussed on providing excellent services by effective query resolution within TAT; excels in meeting expectations of clients & other stakeholders • Proactively developed a framework for process improvement; assisted technical teams in process / office automations / data analytics for enhancing performance across functions • Implemented new features of Qlikview for clients which ensured that the data which was sent to the customer needed to be quality checked with zero error and without manual intervention • Proficiency in developing a high performing organization through operational efficiency, developing centre of excellence, innovation & thought leadership to give a competitive advantage to the business
•Outlined new features of Qlikview for clients which made sure that the data which is being sent to the customer are Qc’d and that doesn’t have any error and no manual intervention is required for QC. •Submitted all projects by or ahead of deadlines. •Day to day Quality check for the customers. •Help the customer teams to automate QC process with the help of Qlikview. •Reconcile and analyze the data. •Cleanse the data and perform trend analysis. •Audit and check if the operation teams are delivering the correct data. •Prepare reports and presentation and present in front of the management for the different QC related steps followed. •UAT Testing before the process in going on production. •Successfully handing the work of the lead in his/her absence. •Preparing excel reports, power points, analyzing the data and details provided by the client team. •Auditing and providing the details to management. •Performed data analysis and provided recommendations to achieve meet the SLA. •Played key role in designing Qlikview dashboards that resulted in elimination of manual QC process. •Spearheaded development of Quality Control and Management Department.
• Single point of contact for client of EMEA region. • Deal with the POS and Inventory Data Provided by the customers. • Reconcile and analyze the data. • Cleanse the data and perform trend analysis. • Creation and Review of Reports. • Analysis of sales pattern and inventory details in the market by customers. • Reconcile the details and provide the correct report to the customers. • Handle bulk amount of client data, cleanse the data. • Client interaction through mails and calls. • Data transfer through FTP. • Provide training to new hires.
• Contact assignees for the tax related queries. • Analytics - Qualitative analysis of tax support documents, Evaluation of taxpayer information, Analysis of Assets of taxpayers • Data Management and Mining – Tax support documentation (textual and non-textual data). • E-file taxes after preparation. • Training - of new recruits in the team • Team Management - Monitoring team members on their daily activities of production • Customer Focus: Client requirement assessment. • Process Development : Planning, designing and incorporating process changes • Creation and Review of Reports. • Analysis of tax related issues. • Reconcile the details and provide the correct report to the customers. • Handle bulk amount of client data and cleanse the data. • Client interaction through mails and calls. • Creation of different types of survey reports (CIS Survey). • Ownership of complete Adhoc projects. • Trained new hires on different projects. • Earned 10 extra millers within a span of 12 months for quality.