Gurgaon, Haryana, India
•Established the Commercial Content Hub by consolidating knowledge articles from multiple partners, sanitizing client-sensitive information, defining metadata, and publishing content to the platform. •Led the end-to-end design, development, and governance of the Content Hub, supporting proposals, case studies, pitch decks, credentials, and other marketing collateral. •Created new knowledge articles and regularly updated existing content such as enterprise data glossary, taxonomy, help & support to ensure consistent definitions and understanding across systems and business units. •Facilitated monthly Knowledge Management governance meetings, published structured performance reports, and archived outdated or underutilized content. •Conducted KM awareness sessions, sharing updates on newly added content and marketing assets such as case studies, win stories, and pitch materials. •Collaborated with SMEs, Global Service Leaders, and Regional Service Leaders to validate content, and ensure quality and accuracy. •Analyzed usage trends through analytical tools like MS Clarity and Power BI dashboards, tracking user behavior, views, downloads, search patterns, and feedback to generate actionable insights for stakeholders. •Monitored, reviewed, and ensured timely resolution of comments and updates on published knowledge articles. •Partnered closely with stakeholders to enhance knowledge quality, accessibility, and overall adoption. •Managed a graphic designer and a team of interns, overseeing workload distribution, quality assurance, progress tracking, and on-time delivery. •Led the rollout of an AI-powered Proposal Development solution using Templafy, configuring the knowledge base and metadata, designing gated prompts, and reviewing AI-generated proposals to refine outputs. •Applied Agile/Scrum methodologies, including user story creation, deployment coordination, and testing across development and production environments, leveraging JIRA for team collaboration.
• Conducted comprehensive research to capture, build, and organize expert data on the intranet, utilizing industry portals such as S&P Global and Bloomberg, while anticipating client needs. • Identified and selected subject matter experts based on their qualifications and areas of expertise to support diverse project teams. Archived outdated content, performed regular quality checks, and audited knowledge materials to ensure relevance and accuracy. • Managed SharePoint site, including page creation, list updates, asset library maintenance, and security settings, while analyzing usage patterns for continuous improvement. • Regularly assessed content for gaps, implemented strategies to improve user engagement, and ensured expert profiles were consistently updated. • Developed and distributed engaging newsletters to highlight key topics, promoting cross-functional collaboration and increasing visibility across teams. Assessed newly onboarded experts, and assigned seniority levels to inform relevant teams of their expertise. • Curated expert panels tailored to client needs, managing the invitation process and ensuring selection of the right subject matter experts. • Generated and presented monthly/quarterly performance reports using Looker dashboards for senior management and stakeholders.
• Generated ideas and developed a roadmap for a new product by working on Project Review Documents and Product Metrics for Google Search and Assistant. Managed the entire product lifecycle, including scoping, implementing, launching, and maintaining the product. • Led a 10-member team in data conversion, addressed team challenges, and documented performance for year-end reviews. • Conducted secondary research to identify trending topics, collected data from various sources, and created pipelines for data ingestion. • Collaborated with stakeholders from teams such as Events, Maps, and Google Search to define product specifications and standard operating procedures (SOPs). Reviewed project guidelines to ensure all necessary information was gathered, and created milestones, timelines, dependencies, and risk assessments. • Utilized internal tools to enhance SEO and address queries across different regions. Performed analysis and A/B testing to gauge impact, resulting in a 40% increase in user engagement and a 15% revenue boost in the first quarter post-launch. • Produced detailed weekly, monthly, and quarterly reports for leadership and stakeholders, providing insights and tracking performance. • Facilitated and hosted training sessions for new team members globally.
• Conducted in-depth secondary research on educational websites to maintain and update content on the knowledge management system. • Utilized XML code to publish content on Elsevier's website, ensuring accuracy and relevance. • Collaborated with cross-functional teams to deliver comprehensive research reports and provide valuable recommendations for client website improvements.