Lincoln, Nebraska Metropolitan Area
Over the last 16 or so years, I have gleaned diverse HR consulting experience across Europe, Asia, and North America. I have specialised in employee engagement with Kenexa IBM and Qualtrics, organisation development and change management with Deloitte UK, and leadership assessments with Aon and Talent Plus. Recently at Covetrus, a private equity venture, I established an I&D function to create a more equitable work environment through evidence-based thinking, focused listening, and iterative learning. At SeekOut, I led the go-to-market strategy for AI-native, human-centric products that provide critical talent insights to organisations and prepare them for the future. With a Master's degree in Organisational and Social Psychology from the London School of Economics, I am a lifelong student of human behaviour and how it may drive enhanced business outcomes when leveraged correctly.
Drive Client Success: Collaborate with clients to understand their business goals and translate them into effective solutions, ensuring measurable outcomes such as increased customer satisfaction, retention, and ROI. Lead Solution Design: Develop and present customized solutions using Qualtrics’ platform to meet clients' specific needs, ensuring the solutions deliver tangible, long-term impact in terms of efficiency and business growth. Optimize User Adoption and Value Realization: Lead efforts to drive platform adoption and usage by providing training, support, and strategic guidance, ensuring clients realize the full value of the solutions in their daily operations. Continuous Improvement and Innovation: Stay up to date with industry trends, tools, and technologies, and proactively suggest new features or approaches that can enhance client outcomes and keep Qualtrics at the forefront of solution delivery.
• Part of the Senior Leadership Team, reporting to the CEO to develop and execute a comprehensive customer success strategy at SeekOut, driving customer retention through data-driven insights and proactive engagement. • Collaborated with sales teams for lead generation, prospecting, and deal closures, resulting in increased customer adoption and implementation success. • Built trusted relationships with customers, communicated maturity models, and fostered continuous knowledge sharing between teams.
• Developed and implemented a comprehensive GTM business strategy for SeekOut, leveraging market dynamics and customer needs. • Established trusted relationships with customers through direct interactions and industry expertise. • Collaborated closely with product management to align GTM strategy with product capabilities and roadmap.
Leading DEI initiatives for Covetrus impacting an organization of 5500 team members Partner closely with the CEO, CPO, and executive leadership team to create a robust DEI strategy, and the achievement of associated business goals and objectives Help outline a diversity talent acquisition strategy together with the HRLT and TA Leader Formulate KPIs and set achievable yet ambitious targets to support HR transformation Leading measurement and monitoring of key DEI performance indicators Influence and facilitate the strategic agendas for Covetrus’ Employee Resource Groups
Proactively engage organization to penetrate key Financial Services strategic accounts through subject matter expertise Build ongoing positive relationships with existing clients through evaluating key business goals and operational outcomes Lead account planning and strategy sessions with cross-functional teams Enable sales organization through thought leadership, research, and trend studies in the field of employee experience
Create an overarching, evident-based strategy to engage with key mid-market and enterprise clients through subject matter expertise (SME) Work with a cross-functional team (product science, account executives, and engineers) to create a solution blueprint for clients Global solution strategy lead for 360 feedback and DEI product to close experience gaps between product team, market pulse, and sales teams Conduct original research, present and publish research in applied and academic forums Coordinate with other HR subject matter experts within Qualtrics to build innovative solutions that meet our clients' needs and push the field forward
Lead consultant on key accounts to deliver holistic leadership development programs through needs assessment, targeted training workshops, team development sessions, and deploying talent assessment solutions Deliver virtual sessions to support the above engagements and bolstering clients’ L&D initiatives through wellness sessions, DEI think tanks, and change management projects during COVID-19 Driving continuous improvement by evaluating delivered solutions versus agreed client success metrics, including use of surveys and other feedback loops Independently resolve problems and issues within scope of assignments Forge strong relationships with key client contacts to identify existing and preempt emerging organizational development needs Contribute to business development efforts through pre-sales engagement and after-market consultative selling Contribute as a part of a larger consulting team focused on business growth, strategic planning, and internal practice development Develop content to participate in thought-leading initiatives through blogs, podcasts, and presentations
Provide coaching and development to client partners and their teams Deliver consulting services through feedback sessions, collaborative coaching, executive coaching, succession planning and team development days to assist client partners in their selection and development efforts Undertake quantitative and qualitative analysis to deliver selection or development recommendations to client partners