Bengaluru, Karnataka, India
• Managed end-to-end onboarding and implementation for enterprise clients, ensuring seamless transition and successful adoption of the Uniware platform. • Served as the primary point of contact for enterprise customers, providing strategic guidance throughout onboarding and implementation. • Developed and managed project plans, timelines, milestones, and deliverables to ensure timely onboarding completion. • Proactively identified onboarding risks, implemented mitigation strategies, and ensured alignment across stakeholders. • Built strong client relationships by understanding business requirements and tailoring onboarding strategies to support long-term customer success. • Acted as a trusted advisor by addressing client concerns, driving engagement, and recommending optimization strategies. • Collaborated closely with Product and Engineering teams to relay customer feedback and contribute to continuous process and product improvements. • Prepared onboarding progress reports and updates for stakeholders, ensuring transparency and effective communication throughout the implementation lifecycle.
• Conducted onboarding calls, product walkthroughs, and training sessions to help clients understand platform functionalities and best practices. • Supported clients with platform setup, configurations, and integrations while resolving onboarding-related queries. • Tracked onboarding progress, maintained project timelines, and ensured deliverables were completed within assigned deadlines. • Gathered customer feedback and shared insights with internal teams to improve customer experience and onboarding efficiency.
1. Developing and sustaining solid relationships with key clients. 2. Addressing and resolving key clients’ complaints. 3. Acting as the main point of contact between key clients and internal teams. 4. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. 5. Generating progress reports for clients and senior leaders within the organization. 6. Responsible for generating new business for the agency via Business Development. 7. Keeping up on trends, changes, and competitor actions that might affect the client.