Wang, Bavaria, Germany
Creative, dedicated and full of fresh ideas. 🎨💡 Hello, I am Sofie. 🎓I am studying International Business as part of my bachelor’s degree at the OTH Regensburg. 🌍During my studies, I have had the opportunity to travel and meet people from diverse backgrounds, which has greatly broadened my perspective. I spent two semesters abroad in Australia as part of my academic exchange program, followed by a five-month internship in Tenerife. I am currently continuing this journey with another five-month internship in Bratislava. 🧘♀️In my free time, I volunteer, ride horses, and practice yoga, which help me stay creative and gain new perspectives. I enjoy working in teams but am equally happy to take on responsibility and show initiative. I look forward to connecting with you feel free to reach out anytime.😊🎊
I supported the Guest Relations team in delivering exceptional guest experiences and strengthening the brand image of an international luxury resort, with a focus on guest communication, customer experience, and reputation management. I was responsible for designing personalised guest communication materials in line with the company’s corporate design standards and brand guidelines, ensuring consistent brand communication and a positive guest experience. I also analysed guest feedback and monitored online reviews (e.g. TripAdvisor) to gain insights into brand perception and service quality. Additionally, I maintained CRM guest data, prepared daily guest and departure reports, coordinated cross-departmental communication, conducted VIP room quality checks, and documented guest requests in the complaint management system. Furthermore, I contributed to project-based tasks, including developing internal feedback forms to evaluate operational processes within the hotel’s all-inclusive concept. Additionally, I supported the onboarding and training of a new intern by introducing operational procedures and internal systems. These responsibilities provided valuable insights into customer experience management, brand reputation, and service improvement within the international hospitality marketing sector.