Ireland
I've spent 10+ years inside some of the world's most complex tech operations at Meta, Airbnb and PayPal, designing, managing and improving operational processes. My sweet spot sits where operations, efficiency and human behaviour meet. I design and implement efficient workflows that reduce manual effort and drive real adoption; not just on paper, but in how teams actually work day to day. A few things I'm proud of: → Cut weekly operational effort from 350–690 min down to 80–90 min through workflow automation → Improved task completion rates from 44% to 81% through smarter systems and cross-team alignment → Reduced time from metric insights to corrective action by 54% → Took an AI adoption vision from leadership and built everything needed to make it stick: baseline survey, strategy, learning academy, weekly accountability. Until the numbers moved. I'm a builder. I don't just manage programmes; I design systems, build automations, and bring people along for the ride. Passionate about AI in operations and how technology can genuinely work for the people using it. Always happy to connect with others thinking about the same things.
- Designed and led an end-to-end AI-native transformation strategy for a global quality team - baseline survey, upskilling academy, weekly enablement cadence - achieving measurable change in one quarter - Built and launched an insight submission automation, cutting weekly effort from 350–690 minutes down to 80–90 minutes - Improved task completion rates from 44% to 81% through smarter tracking systems, process redesign and cross-team coordination - Built and led an internal RCA support team, creating documentation and processes that ensured business continuity and removed key person dependency - Led metric insights programmes, delivering dashboards, reports and training sessions to drive data-driven decisions and adoption - Championed inclusion and community as Ops Lead for Women@ Meta Ireland, organising networking events, mentoring circles and engagement programmes
- Reduced time from metric insights to corrective action by 54%, stepping in mid-project after an unexpected leadership gap, realigning cross-functional teams and driving execution to completion - Led assessments of key business pillars across the organisation, identifying gaps and building frameworks that strengthened quality management and metrics onboarding - Designed and delivered a structured onboarding programme for new team members, achieving high satisfaction scores and later adopted by other teams - Co-led team culture initiatives and mentorship programmes, fostering inclusion and collaboration across a global team
- Partnered with cross-functional teams to redesign policies and processes, reducing review errors by 44% and preventing millions of policy-violating impressions - Led large-scale investigations into high-risk areas, delivering root cause analyses that drove retraining, tooling improvements and long-term accuracy gains - Designed and launched a structured onboarding programme achieving 100% satisfaction, and later adopted by other teams across the organisation - Built reporting frameworks and dashboards that improved transparency and accelerated issue resolution for stakeholders - Supported mentorship and community initiatives including Women@ and STEM outreach programmes
- Improved fraud detection and risk mitigation by optimising internal tools, processes and automation, reducing financial and reputational risk at scale - Analysed fraud trends and delivered data-driven recommendations that strengthened risk assessment frameworks and informed product decisions - Mentored team members and supported recruiting, building team capability in fraud and risk operations
- Supported fraud and risk operations by analyzing trends and implementing process improvements. - Partnered with cross-functional teams to optimize compliance workflows.