Dunn Loring, Virginia, United States
-Serve as a primary support resource for field and Support Center teams, resolving Jira tickets related to enterprise platforms and third-party vendor systems -Work with the New Restaurant Opening team to manage user account creation and access provisioning for New Restaurant Openings (NROs) -Developed a company-wide enterprise calendar application in Monday.com through Vibe Coding, transforming a static process into a dynamic, scalable solution
+Led and mentored a group of 14 prospective members throughout the recruitment process over the course of two weeks +Organized, managed, and communicated individual schedules to ensure timely attendance at all recruitment events +Served as the primary point of contact, providing continuous support and guidance to recruits, creating a positive and structured recruitment process for all +Worked alongside 80 Rho Gammas and the Panhellenic Board to execute a seamless recruitment for New Members
+Led a student organization of 80+ members and oversaw a 12-member executive board to drive chapter goals, events, and member engagement +Coordinated and facilitated weekly meetings in the fall and bi-weekly meetings in the spring alongside the Vice President +Served as the primary liaison between the chapter and faculty advisor, maintaining consistent communication and goal setting +Planned and organized the chapter's trip to the International Collegiate Conference (ICC) alongside the Vice President and Vice President of Finance, overseeing logistics and budgeting +Created and managed the annual calendar and point system alongside the Vice President, ensuring timely execution of initiatives, events, and deadlines
+Sent weekly meeting reminders and followed up with recap emails to ensure clear communication and engagement +Participated in weekly executive board meetings to contribute to planning and decision-making for chapter operations +Collaborated with the Vice President of Finance to monitor membership status and track dues payments +Managed member onboarding and communicated registration processes to ensure a smooth and informed experience for all new members
+Collaborated closely with the Customer Experience and Marketing teams to support daily operations and initiatives +Created a detailed presentation on Surprise and Delight strategies, highlighting practical approaches to enhancing customer satisfaction and engagement +Gained proficiency in using platforms Yext and Kustomer to efficiently manage customer interactions and streamline daily task workflows